Business Operations Associate

Role Overview:

We are looking for a highly driven, analytical and organised professional to work closely with the Co-CEO and Sales leadership. The role combines Founders Office support, Sales Business Operations, Performance Analytics and Cross-Functional Coordination.

The individual will track business performance, identify gaps and blockers, provide actionable insights, and ensure timely execution of key business priorities.

Key Responsibilities:

Founder’s Office Support

• Coordinate Co-CEO’s meetings, priorities and key business activities.
• Prepare presentations, reports, meeting briefs and MOMs.
• Track key decisions, action items and ensure timely closure.
• Coordinate with internal and external stakeholders while maintaining confidentiality.

Sales Operations & Performance

• Track and monitor Sales performance across core business and Value Added Services (VAS), including MetaStay, MetaInsurance and MetaFinance.
• Monitor Target vs. Actual vs. Previous Period performance.
• Prepare daily, weekly and monthly sales reports, MIS and dashboards.
• Identify underperforming teams/regions and highlight key business trends.

Business Analytics & Insights

• Analyse sales data to identify growth opportunities and performance gaps.
• Identify early warning indicators and business risks.
• Convert data into clear, actionable insights and recommendations.
• Develop dashboards using Advanced Excel and preferably Power BI.

Key Deliverables

• Daily/Weekly/Monthly Sales Performance Reports
• Target vs. Actual Analysis
• Sales Productivity & Conversion Analysis
• Executive Dashboards / MIS
• Action & Closure Tracker
• Growth & Risk Reports
• Co-CEO Meeting Briefs & Presentations
• Strategic Project Trackers

Candidate Profile

• Strong analytical and problem-solving skills.
• Solution-oriented mindset with the ability to identify problems, develop practical solutions and drive them to closure.
• Good understanding of Sales and business performance metrics.
• Advanced Excel skills; Power BI knowledge preferred.
• Strong communication and stakeholder management skills.
• Ability to work with senior leadership and frontline teams.
• Demonstrated leadership experience in leading teams, fostering teamwork and delivering measurable outcomes.
• High ownership, follow-through and execution capability.
• Ability to work in a fast-paced, high-growth environment.