Business Operations Coordinator

Company Overview:

Noor Staffing Group (NSG) is a recruiting company headquartered in New York. NSG provides recruiting and employment services to US clients in healthcare, government, professional services, hospitality and beyond. Employing professionals across the United States in fields including healthcare, government, professional services, hospitality and more, NSG encompasses all disciplines and regions to meet the challenging and sophisticated employment demands of today's environment.

Role Summary:

The Business Operations Coordinator will work as part of a team to monitor and manage

responses received in Zendesk. Considered first point of contact for inquiries related to HR

policies, onboarding, offboarding, payroll, timekeeping, leaves of absence intake, and general

employment questions. This role ensures timely, accurate, and compliant responses while

maintaining detailed documentation and escalating complex matters as needed.

Key Responsibilities:

• Serve as the primary intake point for HR-related inquiries via ticketing system, email, phone, and chat
• Respond to questions regarding:

Onboarding and offboarding processes

Payroll, pay statements, and timekeeping

Employment status, job changes, and general HR policies

Leave of absence intake and status inquiries (non-benefits administration)

Employment verification and documentation requests

• Coordinate with recruiters and internally to support timely, compliant responses to unemployment insurance claims.
• Receive, review, and process wage garnishments and income withholding orders, coordinating with Payroll and external agencies to ensure compliance and timely execution.
• Provide clear, empathetic, and policy-aligned guidance
• Managing incoming tickets in an HR helpdesk platform
• Categorize, prioritize, and assign cases based on urgency and SLA guidelines
• Track cases from intake through resolution, ensuring timely follow-ups
• Escalate complex, sensitive, or high-risk issues to HR Operations, Payroll, Legal, or Compliance teams
• Maintain accurate case notes and documentation for audit readiness
• Support employee data updates in applicant tracking and related systems
• Ensure accuracy of employee records, employment status, and required documentation
• Assist with system access, password resets, and basic troubleshooting
• Maintain confidentiality and data privacy at all times
• Ensure responses align with federal, state, and local employment laws
• Support compliance with I-9 and employment eligibility requirements

Must have Requirements:

• 2+ years of experience in HR operations or HR support
• Experience working in an HR helpdesk or ticket-based environment
• Familiarity with HRIS platforms (Avionte, UKG, ADP, Workday, etc.)
• Working knowledge of HR policies, payroll processes, timekeeping, and leave intake
• Strong written and verbal communication skills
• High attention to detail and ability to manage sensitive information
• Ability to prioritize tasks in a fast-paced, high-volume environment
• Able to work New York business hours (9 am to 5:30 pm US Eastern Time, Monday - Friday)
• Home office setup, Mandatory Windows computer and seamless internet connection

Monthly Salary: $350/monthly (Non Negotiable)