Business Operations Executive

About the role

We are seeking a Business Operations Executive to share support and governance role for the SG Business Department. The role centralises recurring business administration, KPI governance, business reporting, WhatsApp lead management, validation, documentation and cross-functional follow-up. The objective is to improve operating discipline and scalability, allow department leads to focus on team performance, and enable the Global Business Director to focus on strategy, overall business performance and growth.

The role complements existing automation: automation should be used wherever practical, while the Executive manages the manual checking, judgement, exception handling and coordination that cannot be fully automated.

Key responsibilities

• Coordinate KPI submissions across Sales, Customer Success, Operations, Marketing & Partnership; validate accuracy and completeness
• Follow up on discrepancies before management review; maintain KPI definitions, templates, and historical records
• Prepare weekly management reports and monthly performance dashboards
• Monitor incoming leads, qualify and route them to HubSpot promptly
• Maintain lead tracker (source, status, outcome) and escalate overdue leads per SLA
• Produce regular lead reports and flag recurring gaps for process improvement
• Provide first-level checking for sales/deal approvals and other business workflows
• Validate commercial documentation before escalation; track approvals and deadlines
• Prepare meeting materials, maintain action trackers, and follow up on decisions/owners
• Maintain and improve SOPs, workflows, and documentation; identify automation opportunities

About you

• Diploma/Degree in Business Administration, Operations, Finance, Analytics, or related field
• 2–4 years' experience in Business/Sales/Commercial Operations, PMO/reporting, or similar cross-functional role
• Strong Excel/Google Sheets skills (XLOOKUP/VLOOKUP, pivot tables, data validation, reconciliation)
• Sharp attention to detail — able to spot calculation errors and inconsistencies, not just compile data
• Strong ownership and organizational skills; able to manage multiple recurring deadlines independently
• Good written/verbal English communication; confident coordinating across departments
• CRM experience (HubSpot a plus); familiarity with AI/productivity tools