Business Operations Executive (Remote)

Job Overview

We are looking for a Business Operations Executive to own SOP and process documentation and drive cross-functional operational follow-through, while supporting various business, regulatory, and administrative submissions.

The role translates business processes into clear, structured documentation, coordinates information and actions across departments, maintains accurate business records, and follows assigned matters through from initiation to completion.

The ideal candidate is organised, detail-oriented, strong in documentation, and able to work independently while coordinating effectively with multiple stakeholders in a remote environment.

Key Responsibilities

1. SOP & Process Documentation

• Draft, update, and maintain SOPs, work instructions, guidelines, checklists, and templates in line with established documentation standards.
• Work with departments, including outlet teams, to understand existing workflows and translate them into clear, practical documentation.
• Review and update documentation when processes, systems, or requirements change, including readiness for new systems, projects, or initiatives.
• Maintain an organised document repository with proper version control, approval records, and documentation history.
• Identify documentation gaps, unclear processes, or recurring operational issues and raise them with the relevant stakeholders.

2. Business Operations & Coordination

• Support assigned operational matters and cross-functional business activities.
• Prepare reports, trackers, presentations, forms, and other business documents as required.
• Coordinate information, supporting documents, approvals, and follow-up actions across departments.
• Coordinate meetings, document key actions, track outstanding items, and follow up on agreed deliverables until completion.
• Escalate blockers, unclear requirements, or overdue actions to the relevant PIC when required.
• Support process improvement initiatives by coordinating the rollout of updated workflows and communicating new requirements to relevant teams.

3. Business & Submission Support

• Support the preparation and coordination of documents for various business, regulatory, licensing, government, and administrative submissions.
• Gather required information and supporting documents from relevant departments.
• Maintain trackers for submission deadlines, renewals, approvals, and outstanding requirements.
• Coordinate with the relevant PIC when specialised, legal, or regulatory review is required.
• Maintain proper records of submissions, supporting documents, approvals, and related correspondence.
• Follow up on outstanding submission requirements and ensure assigned matters are completed within the required timeline.

Requirements

• Degree in Business Administration, Business Management, Operations, or a related field.
• 2–3 years of relevant experience in business operations, administration, SOP/process documentation, project coordination, or a related role.
• Strong written communication and documentation skills, with close attention to detail.
• Good organisation, coordination, and stakeholder management skills; comfortable working across multiple departments.
• Strong ownership and follow-through, with the ability to independently track assigned matters through to completion.
• Able to work independently in a remote setting, manage multiple priorities, and proactively escalate issues when required.
• Proficient in Microsoft Office and/or Google Workspace.