Business Operations Manager

Founder office support

• Work directly with the Founder on strategic initiatives
• Coordinate meetings and follow-ups
• Prepare reports, presentations and business updates
• Track important decisions and action items
• Ensure execution of key business priorities

Business operations

• Manage daily operational workflows
• Maintain business dashboards and trackers
• Build and improve SOPs
• Ensure process compliance
• Monitor operational efficiency
• Coordinate cross-functional activities

CRM sales operations

• Manage the CRM system
• Track leads and opportunities
• Follow up on proposals and quotations
• Maintain sales pipeline reports
• Coordinate client meetings
• Support business development activities

Project coordination

• Monitor project progress
• Track deliverables and deadlines
• Coordinate with consultants, vendors and partners
• Escalate delays and operational risks
• Maintain project documentation

Vendor partner management

• Coordinate external partners
• Track vendor performance
• Maintain partner databases
• Manage service agreements and documentation

Reporting dashboards

• Weekly management reports
• Revenue tracking
• Project status reporting
• Client engagement tracking
• KPI monitoring and operational analytics

Areas of support

• SJAIN Tech - proposal tracking, project coordination, deployment scheduling, client communication
• SJAIN Spaces - property operations, site coordination, vendor management, client onboarding
• SJAIN Governance - engagement tracking, documentation support, client coordination, compliance workflow monitoring

Skills we look for

• Excellent communication
• Strong organisational ability
• Problem-solving mindset
• Advanced Excel / Google Sheets
• CRM software knowledge
• Project management
• Documentation and reporting
• Process-oriented thinking

Nice to have

• Graduate / MBA preferred
• 2-6 years in operations, project management, founder office, consulting operations or business coordination
• Notion, ClickUp, Asana, Zoho CRM, HubSpot
• Microsoft Office, Google Workspace, ChatGPT / AI productivity tools

Success metrics

• Lead follow-up completion rate
• Proposal turnaround time
• Project delivery tracking accuracy
• Operational efficiency improvements
• CRM hygiene score
• Vendor response time
• Founder productivity support
• Revenue pipeline visibility

Career growth path

1. 01 Business Operations Manager
2. 02 Senior Operations Manager
3. 03 Chief of Staff
4. 04 Director - Business Operations
5. 05 Chief Operating Officer (COO)

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