Business Operations Manager

Who you are

• Are you someone who thrives in a fast-paced environment, thinks on their feet, and loves solving complex operational puzzles, while also enjoying getting out into the field to build real relationships?
• You have 2-5 years of experience as a Fleet Manager, Account Manager, Customer Success, or in a similar operational or relationship-focused role; you act decisively and find solutions under pressure
• You are fluent in French, Dutch, and English, given the Belgian scope
• You are administratively strong and have a sharp eye for detail
• You are a natural relationship-builder who is just as comfortable on the phone as in front of a repair shop owner
• You are comfortable making calls and being the voice of Fixico
• You are proactive, structured, and able to juggle multiple priorities simultaneously
• You are willing and able to travel within Belgium roughly 1-2 times a month
• Are you self-motivating, flexible, ambitious, and social, and are you looking for a challenging opportunity that combines operational ownership with relationship-building in the field?

What the job involves

• You are the go-to person for managing all transactional damages across Belgium, making sure repairs are followed up, issues are resolved quickly, and all parties remain satisfied
• As Business Operations Manager Belgium, you will be the operational backbone of our repair network in Belgium
• This role combines hands-on operational execution with relationship management
• Alongside your day-to-day operational work, you'll head into the field roughly once or twice a month to visit repair shops and strengthen the partnerships that keep our network running
• You will be the central point of contact for all transactional damage management in Belgium. Your day-to-day will include a mix of operational tasks, stakeholder communication, and periodic field visits:
• Operational & administrative tasks (±80%)
• Handle inbound calls and manage customer enquiries
• Resolve payment issues and monitor repair delays, including backorder delays
• Monitor the Damage Repair quote status and the repair shop's repair tracker updates
• Manage quality issues and follow up on escalations
• Onboard new repair shops and chains, and create their accounts in our database
• Manage Intercom communication and support the broader Operations team
• Educate users to use our different dashboards properly
• Relationship & field work (±20%)
• Visit repair shops across Belgium roughly 1-2 times a month to build and strengthen relationships
• Build and maintain strong relationships with repair shops, both from the back-end and in person
• Identify gaps or issues in the Belgian network and flag them for follow-up
• Represent Fixico as the trusted point of contact for repair shop partners in Belgium
• Quickly adapt and switch between operational and relationship-focused tasks as new initiatives are launched

Benefits

• Competitive salary package
• Flexible office hours
• Lease bike plan
• Friday drinks & social events
• Fresh lunch and snacks
• 25 vacation days per year
• Central location in Amsterdam
• In-office gym
• Attractive pension plan
• Birthday off