Business Operations Manager

JOB DESCRIPTION – BUSINESS OPERATIONS MANAGER

Location: Lekki Phase 1, Lagos Employment Type: Full-Time Salary: ₦300,000 – ₦400,000 (Performance-Based) Reporting Line: Founder / Creative Director (CEO)

About Tabs Atelier

Tabs Atelier is a premium fashion house specializing in bespoke (made-to-measure) and ready-to-wear (RTW) garments, delivering high-quality, detail-driven designs tailored to meet the unique preferences of its clientele.

Operating within a fast-paced and production-driven environment, the brand is committed to precision, structure, and excellence in execution. With a growing client base and increasing demand, Tabs Atelier is focused on building efficient systems, strong operational discipline, and a high-performing team to support scalability and sustained growth.

The organization thrives on accountability, craftsmanship, and exceptional client experience, ensuring that every piece produced meets premium quality and brand standards.

Role Overview

The Business Operations Manager will be responsible for driving operational excellence across the entire business, ensuring seamless coordination between bespoke production, ready-to-wear processes, administration, and commercial performance.

This role requires a highly structured, hands-on leader who can enforce discipline, eliminate inefficiencies, and build systems that reduce dependency on the Founder while improving productivity, revenue, and delivery timelines.

Key ResponsibilitiesOperations Management & Production Oversight

• Lead and oversee end-to-end business operations
• Manage the full bespoke lifecycle (consultation → measurement → production → fitting → delivery)
• Ensure zero-delay production flow and minimal remake rates
• Supervise tailoring, beading, finishing, and production teams
• Enforce strict adherence to SOPs, timelines, and production standards

Business Performance & Revenue Optimization

• Drive monthly revenue targets through operational efficiency
• Identify bottlenecks and implement immediate corrective actions
• Improve production output and reduce delays
• Ensure optimal resource utilization and cost efficiency

Administrative & Process Control

• Manage vendors, procurement, and supply chain operations
• Ensure inventory accuracy and accountability
• Oversee order tracking systems to prevent delays or losses
• Enforce documentation of all processes (no informal/verbal workflows)

People Management & Accountability

• Supervise staff productivity, punctuality, and performance
• Enforce discipline, structure, and accountability systems
• Identify underperformance and implement corrective actions
• Build a self-sustaining operational system

Customer Experience & Brand Delivery

• Ensure a premium, seamless client experience
• Resolve client complaints and escalations promptly
• Maintain brand reputation through service excellence
• Collaborate with sales to ensure delivery satisfaction

Reporting & Performance Tracking

• Track daily, weekly, and monthly KPIs
• Prepare and submit:
• Daily operational reports
• Weekly production reports
• Monthly performance summaries
• Monitor operational efficiency and improvement metrics

Requirements & Qualifications

• Bachelor’s Degree in Business Administration, Operations Management, or related field
• 3–5 years’ experience in operations management
• Experience in a fashion house or production-driven environment is a strong advantage
• Proven ability to drive structure, accountability, and operational efficiency
• Strong leadership and team management capability
• Excellent problem-solving and decision-making skills
• High attention to detail and execution focus

Core Competencies

• Strong Operations & Process Management
• Production Coordination & Workflow Optimization
• Inventory & Cost Control
• Leadership & Discipline Enforcement
• Data-Driven Decision Making
• High Accountability & Ownership Mindset

Work Structure

• Full-time, on-site role (Lekki Phase 1)
• Occasional flexibility (e.g., Saturdays) based on operational needs

What We Offer

• Opportunity to build and structure operations within a growing fashion brand
• Performance-based reward system
• Exposure to high-end fashion production and business operations
• Career growth in a results-driven environment

Pay: ₦300,000.00 - ₦400,000.00 per month

Work Location: In person