Business Operations Manager

About inline

inline is a software startup focused on maximizing restaurant efficiency by managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Taiwan, Kuala Lumpur, Vancouver, Melbourne, Sydney, and the cities in the US. For people with solid professional skills and talent, who are highly motivated to expand their careers and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend inline for the next thousand partners at a rapid pace.

The Role

At Inline, the primary responsibility of the Data Manager, Business Operations is to enhance the efficiency and effectiveness of our Customer Success Management team by means of analysis and process optimization, with a focus on customer maintenance and retention.

To succeed at Inline, you must possess traits such as being highly organized, having a strategic mindset, being results-driven with a strong emphasis on quantitative outcomes, being adept at analysis, and the ability to demonstrate exceptional leadership and planning skills within a rapidly evolving environment. You will collaborate closely with various departments, including Sales, Customer Success, Revenue, Finance, and more. This role is central to the long-term development of our customer success management team and restaurant organization in Taiwan.

If this sounds like you – read on!

Key Responsibilities

1. Strategic Alignment

• Collaborate closely with senior management and leaders across different countries to align market strategies with quarterly and annual company objectives.

• Gain insights into market realities to develop team targets that are both feasible.

2. Data Analysis and Forecasting

• Utilize data analysis and client trend assessment to identify potential customer and sales opportunities, contributing to informed decision-making.

• Conduct thorough research and data analysis to provide accurate revenue forecasts.

3. Performance Targets and Bonus Structure

• Set clear and attainable team targets that drive growth and revenue in accordance with company objectives.

• Design a comprehensive bonus structure that incentivizes high performance.

• Develop performance tracking reports that enable managers to effectively monitor pipelines and provide teams with insights into their performance progress.

4. Process Optimization and Automation Tool Development

• Optimize existing processes while being able to construct new workflows, define prioritization for optimization, and clearly identify which process improvements will yield enhanced sales efficiency.

• You will be responsible for developing and managing automated tools, ensuring the end-to-end process remains seamless and refined.

5. Project Management

• Facilitate collaborations with cross-functional teams including revenue, finance, CSM, product, and global teams to ensure project success.

6. Team Management

• Recruit, coach, mentor, and develop operation team and nurture an environment where they can excel through encouragement and empowerment

Preferred Experience & Personal Traits：

• Minimum of 8 years relevant work experience in Sales Strategy, Sales Operations, Sales, Customer Success, or equivalent roles

• Minimum of 2 years leading operational teams and managing people managers

• Deep knowledge of sales strategies, systems, data, and processes

• Skills for framing business questions with data, translating business needs into strategies, and implementing tactics and process improvements

• Experience working with large sets of unstructured data and synthesizing them into business insights (e.g. using SQL, Excel, Salesforce, Google Apps Script)

• A natural problem-solver who can work through challenges and navigate comfortably in ambiguity.

• Self-motivated, works independently and has a sense of priority.