Business Operations Manager

Job highlights

• Experience in coordinating production, procurement, quality control, and marketing execution in e-commerce or manufacturing operations
• Manage daily production workflow, order and dispatch coordination, procurement and inventory tracking, marketing content scheduling, and ensure SOP compliance

We are a Pet Treats e-commerce company. We manufacture and sell our treats online on our website www.truetumz.com as well as on Amazon. We are a new age D2C e-commerce start-up and have been in this business for more than 2 yrs. This job is a managerial position in this company to help with end to end operations. This is NOT a purely administrative role. The person will work closely with the founder and act as the operational backbone of the business. The job allows for opportunities to work across various business operations of the company and therefore allows for holistic learning.

The details of the job are as below.

Role & responsibilities

1. Daily Operations Coordination

• Coordinate day-to-day production workflow with workers.
• Ensure packing materials, labels, stickers, pouches, and consumables are available on time.
• Track production batches and ensure dispatch readiness

2. Order & Dispatch Management

• Print and organize Amazon / Shopify / Shiprocket order sheets (prior knowledge of these platforms is not mandatory. Training will be provided).
• Coordinate packing and dispatch execution.
• Ensure timely shipment handover.
• Maintain dispatch tracking and escalation follow-ups.

3. Procurement & Inventory Tracking

• Coordinate procurement of raw materials and packaging materials.
• Follow up with vendors for deliveries and timelines.
• Maintain inventory tracking sheets for all raw materials and packaging materials.

4. Marketing Execution & Content Coordination

This role DOES NOT involve creating marketing content, designing creatives, writing copy, or making marketing strategy decisions. So marketing skills are not required.

However, the person will be responsible for ensuring that marketing activities are executed on time and as planned.

• Maintain and monitor the weekly and monthly marketing execution calendar.
• Coordinate with agencies and internal team members to ensure that required content and creatives are received on time.
• Follow up on pending creatives, videos, product photographs, email campaigns, and promotional materials.
• Ensure that approved content is scheduled, uploaded, or handed over for publishing as per the defined marketing calendar.

5. Quality Control & SOP Compliance

• Ensure products are manufactured as per defined SOPs.
• Monitor consistency of final output.
• Identify and escalate any inconsistencies or production deviations immediately.

Preferred candidate profile

We are looking for a highly organized, execution-oriented Operations Coordinator to work directly with the founder and help streamline the day-to-day functioning of a fast-growing premium pet treats brand.

This is NOT a purely administrative role.

The person will act as the operational backbone of the business coordinating production, dispatch, vendors, packaging, procurement, quality control, marketing execution, content scheduling, and internal follow-ups to ensure that business activities are completed accurately and on time.