Business Operations Manager

Baby University | Aurora, CO
$28/hour | Approximately 29.5 hours/week | Part-time, on-site

Baby University is a growing indoor play space and early childhood enrichment center looking for an experienced, sales-driven Business & Operations Manager to work closely with the owner. This hands-on position combines business growth, daily operations, and customer experience. We're looking for someone who takes initiative, thrives in a dynamic environment, and is excited to help grow a small business. You'll play a key role in increasing revenue, building relationships with families, and keeping Baby University running smoothly.

Responsibilities

• Drive sales and revenue growth by promoting memberships, classes, birthday parties, and events, converting inquiries into bookings, and encouraging repeat visits.
• Oversee daily operations, including managing guest check-ins and phone inquiries, completing opening and closing procedures, maintaining inventory and supplies, and ensuring the facility runs smoothly.
• Build relationships with families by providing exceptional customer service, understanding their needs, recommending relevant offerings, and resolving concerns.
• Execute business projects delegated by the owner, including website updates, inventory management, community outreach, and email campaigns to local pediatricians, preschools, and other organizations.
• Take initiative by identifying sales opportunities, suggesting improvements, solving everyday problems, and independently prioritizing tasks.
• Work closely with the owner to implement ideas, communicate updates, and take ownership of day-to-day responsibilities.

Qualifications & Skills

• Previous management experience required.
• Sales, customer acquisition, or business development experience strongly preferred.
• Confident, outgoing, personable, and comfortable promoting products and services.
• Excellent customer service, communication, and relationship-building skills.
• Highly organized, proactive, resourceful, and detail-oriented.
• Strong problem-solving skills and ability to prioritize independently.
• Comfortable balancing customer-facing responsibilities with operational and administrative projects.
• Tech-savvy and able to quickly learn booking systems, website platforms, and other business tools.
• Willing to be hands-on and help wherever needed.

Schedule

• Sunday: 8:30 AM–6:00 PM
• Monday–Wednesday: 1:00 PM–6:00 PM
• Saturday: 10:00 AM–3:00 PM

Approximately 29.5 scheduled hours per week. Schedule may evolve as business needs grow.

Learn more about Baby University: https://babyuniversity.net

Pay: $28.00 per hour

Expected hours: 29.5 per week

Benefits:

• Employee discount

Application Question(s):

• Describe your experience with sales, including selling memberships, services, or products directly to customers.
• What experience do you have independently managing the daily operations of a business?
• Are you available to work the following regular schedule: Sundays 8:30 AM–6:00 PM, Mondays–Wednesdays 1:00 PM–6:00 PM, and Saturdays 10:00 AM–3:00 PM?

Experience:

• Management: 1 year (Required)

Work Location: In person