Business Operations Manager

Business Operations Manager

Team: Sales Strategy – Sales Planning & Support

Location: Chertsey, Surrey (Hybrid)

Employment Type: Permanent

About the role

We’re looking for an organised, proactive and analytical Business Operations Manager to join our Sales Strategy Team.

This role supports the coordination and delivery of our European sales strategy, working closely with regional Sales Teams and internal stakeholders to monitor performance, improve sales processes and ensure effective day-to-day business operations.

You’ll play an important role in sales planning, reporting, CRM management, partner programme administration and providing practical support to our regional teams.

Key responsibilities

• Sales strategy & performance: Support sales planning, MBOs, KPIs and quarterly performance reviews, helping track progress and identify opportunities for improvement.
• Sales reporting & analysis: Consolidate and analyse regional sales, distributor, partner and project performance data, providing timely reports and insights.
• Sales processes & guidelines: Maintain and communicate sales procedures, pricing guidelines and process documentation, helping ensure consistency across regions.
• CRM & project administration: Support Salesforce and related systems, maintain accurate customer, partner and project records, and assist with project registrations and approvals.
• STEP Partner Program: Coordinate partner grade reviews, maintain programme records and support partner communications and materials.
• Agreements & documentation: Coordinate the administration and tracking of NDAs, IDAs and STEP Agreements, following up on outstanding actions.
• Sales enablement & training: Support new starter training, maintain user guides and help regional teams adopt sales processes and systems.
• Project & tender support: Coordinate information for project and tender submissions, including RFIs and RFQs.
• Team coordination: Prepare materials for sales meetings and reviews, respond to regional team requests and help improve operational processes.

What we’re looking for

• Strong organisational and analytical skills, with excellent attention to detail.
• Experience in sales operations, business operations, sales support or a similar role.
• Strong Excel skills and confidence working with sales data, reports and performance metrics.
• Experience using CRM systems, ideally Salesforce, and maintaining accurate business data.
• Excellent communication and coordination skills, with the ability to work effectively across different teams and regions.
• A proactive, solution-focused approach, with the ability to manage multiple priorities and meet deadlines.
• Confidence explaining processes, supporting colleagues and maintaining clear documentation.
• The ability to work independently while collaborating with a wider team.
• Experience with partner programmes, contract administration or sales performance reporting would be an advantage.

What success looks like

You’ll help ensure that sales performance is clearly monitored, processes are consistently followed, CRM data remains accurate and regional Sales Teams receive the information and operational support they need to achieve their objectives.

If you enjoy coordinating business activities, improving processes and working with teams across different regions, we’d love to hear from you!