Business Operations Officer

Key Responsibilities

Financial and Administrative Support

• Monitor lease billings, collections, and aging reports and coordinate with Finance.
• Consolidate budget inputs and assist in budget monitoring and variance reporting.
• Maintain revenue, occupancy, and financial databases.
• Process and monitor requests, approvals, and supporting documents.
• Assist in preparing monthly operational and financial reports.

Leasing Operations Support

• Conduct leasing and prospecting activities.
• Respond to leasing inquiries and coordinate property viewings.
• Maintain leasing inventories, pricing schedules, marketing materials, and databases.
• Coordinate documentary requirements with support groups.
• Monitor leasing pipeline trackers.
• Coordinate lease renewal schedules and documentation.

Locator Relationship Management

• Assist in onboarding new locators and coordinating move-in requirements.
• Maintain locator records and customer databases.
• Respond to locator inquiries and coordinate resolutions [Core concerns]
• Execute executive-level engagement activities for key accounts to support renewal strategies and drive lease renewals
• Coordinate move-out and contract close-out requirements.
• Attend locator engagement and retention activities and provide support as needed

Reporting and Governance Support

• Prepare operational, leasing, occupancy, and management reports.
• Maintain business trackers and monitoring tools.
• Conduct market benchmarking of competitor lease rates and leasing practices to provide insights and support leasing strategies.
• Perform other related duties as assigned.

Qualifications:

• A graduate of any 4 year course
• 3 years in leasing, property management, customer service, business operations , sales administration or related field
• Experience in commercial real estate, industrial parks, property leasing, or tenant/locator management is an advantage.
• Strong background in coordinating leasing activities, managing customer/tenant relationships, and supporting business development initiatives.
• Proficient in Microsoft Office applications (Excel, PowerPoint, Word) and familiar with reporting and database management tools.