Business Operations Officer

Wallee Group is a leader in delivering advanced payment solutions, focusing on providing robust, scalable, and secure systems across multiple domains. We are dedicated to enhancing customer experiences by offering innovative payment and finance systems that support businesses in growing efficiently. Our operations span across multiple countries, and we thrive on collaboration and agility, using frameworks like Scrum to organize teams. At Wallee, we aim to stay at the forefront of market trends, continuously innovating to provide the best services to our customers.

Tasks

Special responsibilities:

1. Operational Activities

● Execute and support day-to-day business operations related to e-money and payment services.

● Assist with coordination of internal and external documentation, and operational

explanations.

● Support the enhancement and ongoing optimisation of internal processes, including drafting and maintaining operational procedures, guidelines, manuals, and checklists.

● Perform clients’ funds and e-money/payment operations reconciliations in line with

internal control frameworks.

● Carry out BCL (Banque Centrale du Luxembourg) and CESOP reporting routines,

ensuring accuracy and timely submission.

● Coordinate and collaborate across teams to support operational workflows, resolve

internal issues, and ensure smooth execution of company processes.

● Monitor and oversee the support function of the service, ensuring consistent communication with clients and maintaining timely follow-up on operational issues.

● Collaborate closely with team members and cross-departmental colleagues to identify issues on Support function, escalate where necessary, and support resolution.

2. Information Security & ISO Function Support

● Ensure the execution of periodic ISO-related controls and activities, including

monthly, quarterly, and annual tasks defined in ISO/Information Security policies and

procedures.

● Perform Quarterly ISO controls, including access management checks, documentation updates, and operational compliance verifications.

● Execute Monthly telework statistics, Quarterly BCP (Business Continuity Plan) tests,

and other defined resilience activities in accordance with DORA and internal

requirements.

● Assist the Information Security Officer in the investigation and documentation of

ICT-related incidents, including classification, evidence collection, and follow-up

actions.

● Support maintenance and continuous improvement of ISO/InfoSec procedures,

guidelines, logs, checklists, and operational controls.

● Assist with other relevant tasks within the domain as assigned by the supervisor

Requirements

● University degree in Finance, Economics, Management or similar

● Strong analytical skills and ability to work with financial data and reconciliations

● Good knowledge of Excel (e.g. formulas, pivot tables, data analysis)

● High level of accuracy and attention to detail

● Ability to manage multiple tasks and meet deadlines

● Proactive and problem-solving mindset

● Clear communication skills and ability to explain operational topics

● Professional attitude, integrity and reliability

● Fluent in English (German and/or French is a strong advantage)

Nice to have:

● Experience in payments / fintech / regulated environment

● Experience with regulatory reporting (e.g. CESOP, BCL)

● Familiarity with internal controls / ISO / DORA (Certified DORA Practitioner

certification is a strong advantage.

Benefits

• Modern Workspace: A beautiful office in the heart of Luxembourg - comfortable, bright, and collaboration-ready.
• True Flexibility: We embrace a hybrid way of working with 3 days per week in our office to foster collaboration, complemented by flexible daily hours and a 4-week "Work from Anywhere" policy every year.
• Innovation First: Exciting fintech projects in a flat hierarchy where your voice actually matters.
• Growth & Culture: Competitive compensation, depending on experience, seniority, and expertise**, personal development budgets,** and a social calendar filled with events.
• The Perks: Fresh fruits, snacks, and high-quality coffee to keep you fueled.

Don’t tick every box? Neither do most great hires. If the role feels right, reach out, we’d love to see if we’re a match.

We are looking forward to hearing from you.