Business Operations Program Analyst

Who you are

• Bachelor's degree in Business Administration, Operations Management, Finance, Analytics, Engineering, Information Systems, or related field
• 5+ years of experience in business analysis, operational performance, strategy, consulting, program management, or a related discipline
• Experience analyzing business performance and translating findings into actionable recommendations
• Experience supporting leadership teams with decision-making and strategic planning
• Experience working across multiple business functions and stakeholder groups
• Strong analytical and critical thinking skills
• Ability to identify patterns, trends, risks, and opportunities from multiple sources of information
• Excellent written and verbal communication skills
• Strong presentation and executive communication capabilities
• Ability to influence without direct authority
• Strong organizational and stakeholder management skills
• Proficiency with Microsoft Excel, Power BI, and Microsoft Office applications
• Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values

What the job involves

• As a part of the Vantage Operations team, the Business Operations department is responsible for ensuring standards for operation performance, maintaining customer leases, producing monthly customer electivity bills, generating regular reports, and supporting Operational Effectiveness
• The Business Operations department also works closely with all Vantage departments to ensure customer success from the construction process through daily operations and delivery activities
• The Business Operations Program Analyst serves as a strategic partner to the Business Operations leadership team, responsible for evaluating operational performance across multiple functions, identifying emerging trends, risks, and opportunities, and providing actionable recommendations to support business decisions
• This role works across a diverse portfolio of operational programs and business functions, using existing data, reporting, and operational information to assess organizational performance, identify areas requiring leadership attention, and support continuous improvement initiatives
• The ideal candidate is naturally curious, highly analytical, and able to connect information across teams to develop meaningful insights that drive better business outcomes
• Analyze operational performance across multiple Business Operations programs and functions
• Identify trends, risks, opportunities, and performance gaps impacting business objectives
• Interpret data from operational systems, reports, audits, reviews, and stakeholder feedback to develop meaningful business insights
• Evaluate organizational performance and provide recommendations to improve effectiveness, efficiency, and scalability
• Prepare executive summaries, business reviews, and leadership briefings
• Provide data-driven recommendations to support operational and strategic decision-making
• Assess the impact of operational initiatives, process changes, and business programs
• Identify emerging issues and opportunities before they become significant business challenges
• Support prioritization efforts by helping leaders understand operational impacts, risks, and potential outcomes
• Assist with business cases and operational assessments to support investment and improvement decisions
• Monitor operational performance and program health across Business Operations
• Evaluate adherence to business objectives, standards, and operational expectations
• Identify recurring issues, process breakdowns, and areas requiring additional oversight
• Support leadership with performance reviews, governance discussions, and operational assessments
• Promote a culture of accountability through fact-based analysis and performance visibility
• Identify opportunities to improve processes, workflows, operational outcomes, and customer experience
• Analyze root causes of recurring challenges and recommend corrective actions
• Support process improvement and transformation initiatives through research, analysis, and outcome tracking
• Measure and communicate the effectiveness of improvement initiatives
• Partner with leaders across Business Operations to understand business priorities and performance objectives
• Facilitate discussions around trends, risks, operational challenges, and improvement opportunities
• Present findings and recommendations to both operational and executive audiences
• Act as a trusted advisor by translating complex information into clear, actionable insights
• What Success Looks Like
• Leadership gains clear visibility into organizational performance and emerging risks
• Business decisions are supported by insightful analysis and practical recommendations
• Trends and opportunities are identified proactively rather than reactively
• Improvement initiatives are informed by data and measurable business outcomes
• Operational leaders view the role as a trusted advisor and strategic thought partner
• Cross-functional insights help drive greater effectiveness, scalability, and operational maturity