Business Process Analyst

Process Analysis – Review and assess existing business and lending processes.

Process Improvement – Identify and implement ways to improve efficiency and reduce delays.

Process Mapping – Document workflows, procedures, and process requirements.

Data Analysis – Analyze operational data to identify trends and performance gaps.

Root Cause Analysis – Identify the causes of recurring process issues.

Business Requirements – Gather and document requirements for process or system improvements.

System Enhancement – Coordinate with IT on automation and system improvements.

KPI Monitoring – Track turnaround time, productivity, errors, and process efficiency.

Documentation – Develop and maintain SOPs, process maps, and work instructions.

Stakeholder Coordination – Work with Credit, Sales, Operations, Finance, Collections, and IT.

Risk & Controls – Identify process risks and recommend appropriate controls.

Continuous Improvement – Recommend solutions that improve efficiency, customer service, and profitability.