Business Process Analyst

Our client is seeking an experienced Business Analyst to support a significant insourcing program, helping understand, document and improve business processes as key activities transition in-house.

Key Responsibilities

• Lead detailed AS-IS and TO-BE process mapping
• Facilitate workshops with business and operational SMEs
• Identify process gaps, hand-offs, dependencies and impacts
• Gather and document business and operational requirements
• Assess impacts across people, process and systems
• Support business readiness and transition activities
• Develop clear process documentation to support the future operating model

Key Requirements

• Strong Business Analyst experience across transformation or operational change
• Demonstrated strength in process mapping, modelling and process improvement
• Strong workshop facilitation and stakeholder engagement skills
• Experience with Visio, Signavio, ARIS, BPMN or similar
• Ability to work hands-on with operational teams and translate complex processes into clear documentation

Highly Regarded

• Utilities or electricity industry experience
• Insourcing, outsourcing or transition program experience
• Operating model or organisational transformation experience
• Experience working across complex operational environments

If you would like to know more, please contact Milly Kerei-Keepa at [email protected] or hit Apply Now