Business Process Analyst

For one of our partners in the insurance sector, we are currently looking for a Business Process Analyst to join a transformation environment.

The role focuses on analysing and redesigning end-to-end business processes, identifying improvement and automation opportunities, and translating business needs into efficient, measurable and sustainable solutions. It combines process and business analysis, data-driven improvement and project coordination.

Your responsibilities

Process analysis & modelling

• Gather and clarify business needs, activities and requirements with relevant stakeholders.

• Analyse existing processes and identify inefficiencies, duplication, bottlenecks and control gaps.

• Design and document end-to-end processes, from current-state analysis to target-state definition.

• Create clear AS-IS and TO-BE process models using BPMN and appropriate process-modelling techniques.

• Ensure consistency of processes across teams, activities and stakeholders.

• Translate complex business activities and requirements into structured process flows.

Process improvement & automation

• Identify opportunities to simplify, standardise and improve business processes.

• Assess opportunities for automation and process innovation.

• Contribute to cross-functional process-improvement initiatives.

• Develop practical proposals to improve efficiency, quality, speed and user experience.

• Support the implementation of redesigned processes and follow up on improvement actions.

Data & performance

• Define relevant indicators to assess process performance.

• Monitor metrics such as processing times, error rates, rework and Straight-Through Processing (STP).

• Identify the data required to measure process effectiveness and improvement.

• Use data analysis, dashboards and, where relevant, process mining to identify bottlenecks and improvement opportunities.

• Contribute to fact-based decision-making throughout transformation initiatives.

Transformation & coordination

• Take ownership of a workstream within a broader transformation programme.

• Coordinate activities, actions, dependencies and follow-up with relevant stakeholders.

• Work closely with business, data, compliance and security teams.

• Facilitate workshops and discussions to clarify requirements, analyse issues and reach practical solutions.

• Contribute to risk assessments and process compliance activities.

• Ensure effective communication between business and transformation teams.

• Support project or PMO activities when required.

What we are looking for

• 3 to 5 years of experience in process analysis, process engineering, business analysis, continuous improvement or a related field.

• Experience in a complex organisation; exposure to a regulated environment is an asset.

• Strong practical knowledge of BPMN, process modelling and process mapping.

• Experience in process optimisation, continuous improvement and/or automation.

• Good understanding of process performance measurement and data analysis.

• Exposure to process mining is an advantage.

• Experience gathering requirements and working directly with business stakeholders.

• Ability to facilitate workshops and structure discussions around processes and requirements.

• Previous exposure to PMO, project management or transformation programmes is an advantage.

• Strong analytical, organisational and stakeholder-management skills.

• Ability to turn complex business activities into clear, structured and actionable process models.

• Excellent command of French or Dutch, with a minimum B1 level in English.