Business Process Analyst

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description Position Summary The "Business Process Analyst" is part of Optimization, Enablement & Governance. We work with our stakeholders (customers, distributor partners, country teams and Business Process Owners) to build operational process transaction and guide process optimization and enhancement followed by Continuous Improvement and potential Automation. You will reduce transactional efforts by efficient process execution which helps to expedite issue resolution and enhance ease of doing business with Rockwell Automation.

You will report to the Team Leader GEBS Business Operations.

Your Responsibilities

• Accomplish operational processes transaction as defined by the GEBS Ops.
• The Business Process Analyst works as part of a larger shared services team to execute a variety of defined operation tasks ranging from data entry, updates data quality, monitors email inbox, provides standardized responses, and documents process improvement opportunities as they execute the standardized operational tasks.
• Resolving customer queries or complaints, issues received within the SLA and ensuring to provide an initial response, prioritizing the request based on the urgency. Provide accurate, valid and complete information by using the right methods/tools.
• Development to ensure that high quality standards are maintained.
• Optimizing operational processes for maximum efficiency while maintaining quality standards.
• Help with the implementation of new processes. Create a variety of documents, including Standard Operating Procedure, FAQs (Frequently Asked Questions) and training materials.
• Analyze data and use it to create different reports, which are then submitted to managers and used to develop business plans.
• Reduce customer efforts and enhance productivity by process improvements.
• Improve the process by using multiple CI (Continuous Improvement) and Lean Methodologies and Allow the ecosystem for potential automation.
• Improves process of all stakeholders.
• Enhance competency level in a planned manner.

The Essentials - You Will Have

• Bachelor’s or Associate degree, completed or currently in progress
• Advanced to Fluent English

The Preferred – You Might Also Have

• Bachelor’s or Associate degree in Business Administration, Economics, Finance, International Trade, Engineering, or another relevant field of study
• 1 year of experience as Business Process Analyst
• Expertise with SAP – CRM (Customer Relationship Management), ERP, ECC
• Knowledge of MS Office suite & other productivity applications
• Problem-Solving Skills, Critical Thinking Skills, Business Analysis Skills
• Analytical and conceptual expertise
• Ability to work on own initiative within guardrails
• Desired - CI & Lean Awareness
• Collaboration skills and working in a matrix environment required

What We Offer Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm.
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program.
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development... and other local benefits!

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office. We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of Our organization. Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.