Business Process Analyst - SDWAN

Business Process Analyst SD-WAN

Job Description

We are looking for an experienced Business Process Analyst SD-WAN with strong expertise in the telecom domain and business/process analysis. The ideal candidate will have a proven track record of analyzing, improving, and documenting business processes, particularly across telecom networks, OSS/BSS, and service assurance environments.

Key Responsibilities

• Analyze, document, and improve business processes across telecom and SD-WAN environments.
• Gather, validate, challenge, and document business and process requirements using standard analysis techniques.
• Analyze existing processes and identify opportunities for optimization and operational improvement.
• Design and document detailed, low-level business processes and workflows.
• Work with stakeholders across business, technology, operations, and service teams to understand requirements and resolve process gaps.
• Use data and quantitative analysis to investigate and solve business problems.
• Support process improvement initiatives and ensure successful implementation of recommended changes.
• Contribute to software testing, defect identification, validation, and defect management activities.
• Work with OSS/BSS and Service Assurance systems to support business and operational requirements.

Required Skills & Experience

• 8+ years of experience in Business Analysis / Process Analysis, preferably within the telecom domain.

• Strong telecom domain knowledge, particularly in:

• MPLS

• Ethernet

• Mobile

• Fiber Broadband

• IP Telephony

• SD-WAN

• Strong understanding of L2C (Lead-to-Cash) and T2R (Trouble-to-Resolve) processes.

• Good knowledge of OSS/BSS systems and Service Assurance.

• Proven experience in business process analysis and process improvement.

• Strong problem-solving and methodical analytical skills.

• Ability to use data and numerical analysis to identify and solve business problems.

• Excellent documentation skills with experience in designing detailed business processes.

• Familiarity with software testing principles and defect management.

• Strong stakeholder management, communication, and requirement-gathering skills.