Business Process Analyst/Process Improvement

Axiologic Solutions is seeking a Business Process Analyst to support process documentation, governance activities, data collection, and analytical deliverables within a complex enterprise environment.

The analyst will also support AI/ML governance documentation, including model cards, AI system runbooks, risk assessment artifacts, and data collection supporting model performance monitoring and algorithmic impact assessments.

Duties and Responsibilities

• Develop and maintain process documentation, workflows, procedures, and governance artifacts.
• Collect and analyze process, operational, and assessment data.
• Support governance meetings, working groups, action tracking, and deliverable preparation.
• Assist governance leads with research, analysis, and documentation.
• Maintain process and governance artifacts within approved repositories.
• Support development and maintenance of AI/ML model cards, AI system runbooks, and AI risk assessment documentation.
• Assist with data collection supporting AI model performance monitoring dashboards.
• Support algorithmic impact assessments and AI governance reporting.
• Review documentation for accuracy, consistency, and completeness.

Required Qualifications

• 4+ years of relevant professional experience in business process analysis, process improvement, governance support, management analysis, or a related discipline.
• Bachelor’s degree in Information Systems, Business Administration, or a related field.
• Experience developing process documentation, workflows, procedures, or governance artifacts.
• Experience collecting, organizing, and analyzing operational or process-related data.
• Strong analytical, organizational, technical writing, and communication skills.
• Proficiency with Microsoft Office and process-mapping or documentation tools.

Desired Qualifications

• ITIL Foundation or Lean Six Sigma Green Belt preferred.
• Experience supporting AI/ML governance, responsible AI, or technology risk-management activities.
• Familiarity with model cards, AI system runbooks, algorithmic impact assessments, or AI risk documentation.
• Experience supporting performance dashboards, governance metrics, or process-improvement initiatives.

Secret clearance eligibility required for the position. 

Salary Range: $59,000 – $123,000