Business Process Analyst/Technical Writer

We are currently seeking applications for a Business Process Analyst/Technical Writer to join the Payroll Reform Team with Department of Treasury & Finance.

What We Offer

• Meaningful work that contributes to outcomes for South Australia
• A supportive team environment where people connect and collaborate
• Flexible working arrangements that support life and career
• Opportunities to grow capability and build a long-term career
• Salary packaging and wellbeing benefits

Who we areAt the Department of Treasury and Finance (DTF), we’re building a world-class Treasury for South Australia – it’s about the people and the impact we create together.
We’re South Australia’s lead agency for economic, digital and financial policy outcomes. Our work touches every corner of the state, from enabling frontline services to driving digital transformation. And we do it all with one purpose: to make life better for the people who call South Australia home.

Shared Services SA (SSSA) deliver essential business and finance services across areas of payroll, accounts payable and receivable, tax and financial accounting, and business systems which enable government agencies to focus on serving the community. SSSA support daily operations to driving innovation, your work at Shared Services SA powers the public sector behind the scenes.

Why This Role Matters
As a Business Process Analyst/Technical Writer, you will help shape and support payroll system improvements that impact government agencies across South Australia. Your work will ensure staff have access to accurate information, effective training resources and streamlined business processes that strengthen service delivery and support better outcomes for the South Australian community.

What you will do:

• Develop business process documentation, procedures and reference guides.
• Support payroll reform through training and change management activities.
• Analyse data and identify opportunities to improve processes and data integrity.
• Contribute to the testing and implementation of CHRIS21 and HR21 enhancements.
• Recommend process improvements while maintaining compliance and system controls.
• Build effective relationships with internal and external stakeholders.

Remuneration
ASO5 ($92,122 - $102,456 p.a.) + 12% Superannuation

What you bring

• Experience working with payroll processes in a complex environment.
• Strong analytical and problem-solving skills with the ability to investigate, diagnose and resolve issues.
• Excellent customer service and stakeholder engagement capabilities.
• High-level written communication skills and experience developing business documentation.
• The ability to manage competing priorities, deadlines and deliver quality outcomes.
• A proactive approach to continuous improvement and service excellence.

Application Instructions
Click ‘Apply’ and follow the applicant instructions on IWorkforSA to submit your application.

Special Conditions
Click ‘Apply’ to view the full Role Description on IWorkforSA, including screening requirements and special conditions.

Enquiries
Victoria Venning
Project lead, Payroll Reform Shared Services
Phone: [08 7133 8088](tel:08 7133 8088)
Email: [email protected]

Diversity & Inclusion
We welcome applicants from all backgrounds, identities and lived experiences.
If you have accessibility needs or would like us to make any adjustments at any stage of the process — such as receiving interview questions in advance, flexible interview formats, or accessing materials in alternative formats — please let us know. We’re happy to work with you to understand what will help you perform at your best

Aboriginal Employment Program
We welcome applications from Aboriginal and Torres Strait Islander people who are interested in building a career at DTF or across the broader South Australian public sector.

Applicants may also choose to join the SA Public Sector Aboriginal Employment Register. Joining the register is optional and provides access to additional support and employment opportunities across the SA public sector.