Business Process and Transformation Head

BUSINESS PROCESS & TRANSFORMATION HEAD

Location: Head Office – Cebu City

Reports To: Chief Operating Officer

Coverage: Head Office and approximately 200 branches across the Visayas

The role oversees Business Solutions Transformation and Business Process & Governance, ensuring that processes are not only improved and automated but also properly documented, implemented, measured, followed, and continuously improved.

Key Responsibilities

• Lead enterprise process transformation, redesign, simplification, and continuous improvement.

• Drive Value Stream Mapping, Kaizen, Lean Six Sigma, and structured root-cause problem solving.

• Identify and implement process automation, digital solutions, workflow improvements, and IT-enabled business solutions.

• Lead transformation projects, project governance, change management, and benefit realization.

• Improve customer-facing and internal processes to reduce delays, rework, errors, and unnecessary activities.

• Establish process architecture, ownership, policies, SOPs, documentation standards, and process governance.

• Lead ISO, Quality Management System, quality assurance, and process-compliance initiatives.

• Conduct or coordinate Head Office and branch process reviews and monitor corrective actions.

• Establish process KPIs and dashboards covering efficiency, quality, compliance, customer experience, and productivity.

• Orchestrate cross-functional process improvements across Operations, Sales, Finance, Credit and Collection, Supply Chain, HR, IT, and other departments.

• Lead the Business Solutions Transformation and Business Process & Governance teams.

• Define functional and technical competencies for BPT roles and partner with HR/T&D on appropriate training and development programs.

Qualifications

• Bachelor’s degree in Industrial Engineering, Business Administration, Operations Management, Information Systems, Management Engineering, Quality Management, or a related field.
• At least 10 years of progressive experience in business process management, transformation, operational excellence, process improvement, quality management, project management, or related functions.
• At least five years in a managerial or senior leadership role.
• Proven experience leading cross-functional transformation and process-improvement initiatives.
• Strong experience in process redesign, governance, documentation, automation, quality assurance, and change management.
• Experience with VSM, Lean, Kaizen, Lean Six Sigma, Project Management, ISO, and Quality Management Systems is highly preferred.
• Experience working directly with senior management or executive stakeholders.
• Experience in a multi-branch, retail, automotive, financial services, distribution, or similarly complex organization is an advantage.
• The ideal candidate is a process-driven, analytical, and customer-focused transformation leader who can identify root causes, redesign how work gets done, enable the right technology, build adoption, strengthen governance, and ensure improvements are sustained across the organization.