Business Process and Transformation Head

We are looking for a strategic and execution-driven Business Process & Transformation Head to lead enterprise-wide process improvement, business transformation, automation, process governance, quality assurance, and change management.

The role oversees Business Solutions Transformation and Business Process & Governance, ensuring that processes are not only improved and automated but also properly documented, implemented, measured, followed, and continuously improved.

Key Responsibilities:

• Lead enterprise process transformation, redesign, simplification, and continuous improvement.
• Drive Value Stream Mapping, Kaizen, Lean Six Sigma, and structured root-cause problem solving.
• Identify and implement process automation, digital solutions, workflow improvements, and IT-enabled business solutions.
• Lead transformation projects, project governance, change management, and benefit realization.
• Improve customer-facing and internal processes to reduce delays, rework, errors, and unnecessary activities.
• Establish process architecture, ownership, policies, SOPs, documentation standards, and process governance.
• Lead ISO, Quality Management System, quality assurance, and process-compliance initiatives.
• Conduct or coordinate Head Office and branch process reviews and monitor corrective actions.
• Establish process KPIs and dashboards covering efficiency, quality, compliance, customer experience, and productivity.
• Orchestrate cross-functional process improvements across Operations, Sales, Finance,
• Credit and Collection, Supply Chain, HR, IT, and other departments.
• Lead the Business Solutions Transformation and Business Process & Governance teams.
• Define functional and technical competencies for BPT roles and partner with HR/T&D on appropriate training and development programs.

Qualifications:

• Bachelor’s degree in Industrial Engineering, Business Administration, Operations
• Management, Information Systems, Management Engineering, Quality Management, or a related field.
• Experience in a multi-branch, retail, automotive, financial services, distribution, or similarly complex organization is an advantage.
• At least 10 years of progressive experience in business process management, transformation, operational excellence, process improvement, quality management, project management, or related functions.
• At least five years in a managerial or senior leadership role.
• Proven experience leading cross-functional transformation and process-improvement initiatives.
• Strong experience in process redesign, governance, documentation, automation, quality assurance, and change management.
• Experience with VSM, Lean, Kaizen, Lean Six Sigma, Project Management, ISO, and
• Quality Management Systems is highly preferred.
• Experience working directly with senior management or executive stakeholders.

Pay: Php100,000.00 - Php120,000.00 per month

Work Location: In person