Business Process Associate

POSITION TITLE: Business Process Associate

DEPARTMENT: HRAD

ORGANIZATIONAL RELATIONSHIP:

Reports to: Business Process and Enterprise Systems Officer

HRAD Director

EDUCATION:

-Bachelor's degree

-Industrial Engineering

OBJECTIVES:

1. To meet with stakeholders and gather information through process mapping, flow charting and workshops.

2. To document and maintain operational and system policies and procedures including the design and documentation of process flows, user guide, manuals and development of metric standards and reports.

3. To provide assistance in system rollout and deliver resolution to system-related issues reported by users.

DUTIES:

Regular Duties

1. Works with respective departments to review business process improvement and assist in the development of corresponding action plans to achieve targeted improvements (efficiency, productivity, cost-savings, and competitiveness).

2. Proposes and implements process improvement methods and work with other departments to streamline any gaps in the overall process and SLAs.

3. Coordinates with involved groups in the execution/implementation and monitoring of impact of identified business process improvement initiatives.

4. Participates in the development, creation and/or update needed for departmental policies and procedure manuals, system-related user guides, process flow charts, FAQs, and training materials.

5. Delivers dynamic training sessions such as, but not limited to, process training, software user training, refresher training etc.

6. Participates in regular team meetings and consistently promotes teamwork in all daily activities.

7. Provides documentation and accurate reports required by the management.

8. Assists in system rollout and handling issues reported by subject matter experts/system users.

9. Assists/trains SMEs and stakeholders on system-specific knowledge and best practices.

10. To perform ad-hoc tasks as identified by the superior.