Business Process Associate

Job highlights

• Thorough understanding and familiarity with CRM systems,practices and business process with a passion for customer service and experience

• . 2-3 years of experience in a customer support role within a sales and target driven environment

• We are looking for experienced Business Process Associates to join our Chennai, Kochi, Pune, Bangalore, Hyderabad and Kolkata call campaigns. Successful candidates would have an opportunity to work as a part of our diverse multicultural in-house call center team. Fluency in English and Tamil Malayalam Marathi KannadaBengali (any one of these languages) is mandatory.

  Roles and Responsibilities:

  • Deal with customers to understand their requirements, clarify their queries and provide the best solutions to them, on a timely basis.
  • Understand the business structure, identify customer needs and guide them by giving them relevant information.
  • Respond to various client queries through inbound and outbound voice and chat processes.
  • Follow SOP s, call scripts, maintain quality standards and provide a high degree of customer service by politely interacting with clients.
  • Increase brand value by building sustainable relationships, engaging customers and seizing opportunities to upsell products when they arise.
  • Maintain accurate records of all conversations in the database in a comprehensible way.
  • Meet personalteam qualitative and quantitative targets.

  Role Requirements:

• 2-3 years of experience in a customer support role within a sales and target driven environment.

• Thorough understanding and familiarity with CRM systems, practices and business process with a passion for customer service and experience.

• Excellent communication skills.

• Candidates who are multi-lingual would hold an added advantage.