Business Process Associate

Job Title: Process Associate

Job OverviewWe are looking for a detail-oriented and analytical Process Associate to join our operations team. You will be responsible for executing day-to-day transactions, maintaining accurate database records, ensuring compliance with service-level agreements (SLAs), and supporting continuous workflow improvements. Key Responsibilities

• Process Execution: Execute daily operational tasks, data entry, record-keeping, and transaction processing with high accuracy.
• Quality & Compliance: Adhere strictly to company standard operating procedures (SOPs), quality metrics, and compliance guidelines.
• KPI & SLA Tracking: Meet daily/weekly targets, turnaround times (TAT), and key performance indicators (KPIs).
• Issue Resolution: Identify transaction exceptions, investigate discrepancies, and escalate complex issues to supervisors promptly.
• Process Improvement: Collaborate with team leads to spot workflow bottlenecks and suggest ideas for process optimization or automation.
• Reporting: Prepare daily status updates, logs, and routine performance/quality reports.
• Act as a reliable point of contact for internal and external stakeholders, handling routine inquiries, status updates, and feedback.
• Coordinate with clients to resolve process-related queries, document issues, and track resolutions to completion.

Required Qualifications & Skills

• Education: Bachelor’s degree in Commerce, Business Administration, Finance, or a related field (Freshers or 1–3 years of relevant experience).
• Technical Skills:
• Proficiency in MS Office (Excel, Word, Outlook)
• Basic data analysis and spreadsheet reporting capabilities
• Soft Skills:
• Strong attention to detail and high level of accuracy
• Good written and verbal communication skills
• Problem-solving mindset and adaptability to changing workflows
• Ability to manage time effectively and work in a fast-paced team environment

Pay: ₹300,000.00 - ₹360,000.00 per year

Benefits:

• Paid sick time
• Paid time off

Work Location: In person