Business Process Associate

Business Process Intern

Location: Chennai
Employment Type: Full-Time
Department: Business Operations / Process Excellence
Reports To: Business Process / RevOps Lead

About the Role

We are looking for a Business Process Associate who is analytical, detail-oriented, and interested in understanding how businesses operate and improve.

The intern will work closely with cross-functional teams to map processes, track operational performance, identify gaps, maintain dashboards, and support process improvement initiatives.

This role is ideal for someone who has hands-on exposure to Business Analysis, Operations, Revenue Operations, Process Excellence, and Management Reporting.

Key Responsibilities

1. Process & Workflow Management

• Understand and document existing business processes and workflows.
• Create and maintain SOPs, process documents, checklists, and workflow trackers.
• Map As-Is and To-Be processes and identify bottlenecks.
• Support implementation of improved processes across teams.
• Monitor whether defined processes and SLAs are being followed.

2. Data & KPI Management

• Maintain daily and weekly operational trackers.
• Collect, validate, and analyse data from different teams.
• Prepare KPI dashboards and performance reports using Excel/Google Sheets.
• Track team-wise and process-wise performance against targets.
• Identify trends, gaps, delays, and inconsistencies in operational data.

3. Process Improvement

• Identify repetitive, inefficient, or manual processes.
• Analyse the root cause of operational issues.
• Support RCA, gap analysis, and process improvement projects.
• Recommend practical solutions to improve productivity, turnaround time, quality, and efficiency.
• Track the implementation and impact of improvement initiatives.

4. Cross-Functional Coordination

• Coordinate with teams such as Sales, Operations, HR, Accounts, and Marketing to collect information and close process gaps.
• Follow up on pending actions and maintain action trackers.
• Support periodic business review meetings with data and process insights.
• Ensure important operational updates are properly documented and communicated.

5. Business Reporting

• Prepare daily/weekly/monthly business reports.
• Consolidate data and highlight key performance gaps.
• Support management with structured information for decision-making.
• Maintain accuracy and consistency across business reports and trackers.

What You Will Learn

• Business Process Management
• Business Analysis
• Revenue Operations
• Process Mapping & SOP Creation
• KPI & Dashboard Management
• Root Cause Analysis
• Data Analysis using Excel / Google Sheets
• Cross-functional Operations
• Process Improvement
• Management Reporting
• Basics of Agile / Jira-based task management

Requirements

• Any Graduation
• Good working knowledge of Excel / Google Sheets.
• Strong analytical and problem-solving ability.
• Good communication and documentation skills.
• Comfortable working with numbers, data, and operational reports.
• Strong attention to detail.
• Willingness to learn and work across multiple departments.

Pay: ₹4,000.00 - ₹5,000.00 per month

Benefits:

• Paid time off
• Provident Fund

Work Location: In person