Business Process Coordinator

Job title: Business Processing Coordinator

Location: Hemel Hempstead office, hybrid working

Working pattern

• Full-time role
• Monday to Friday
• 9:00am to 5:30pm or 8:30am to 5:00pm
• Three days office-based and two days working from home once fully trained

About the role

The Business Processing Coordinator provides effective coordination between customers, suppliers, sales, service, warehouse teams, technical resources and third-party stakeholders. The role manages customer requests and orders across all lines of business while maintaining accuracy, efficiency and a consistently high standard of customer service.

Main duties

• Manage customer requests and orders from initial receipt through to completion.
• Coordinate with customers, suppliers, internal teams, technical resources and third-party stakeholders.
• Resolve customer queries and issues promptly and professionally.
• Coordinate deliveries, installations and follow-up actions.
• Maintain accurate data across relevant systems and support accurate invoicing on completion.
• Conduct quality spot checks and identify opportunities to improve processes, efficiency and the customer experience.

Experience and knowledge

• Experience in a customer-focused operational or business processing environment.
• Effective communication and stakeholder coordination skills.
• Strong organisational and prioritisation skills, with excellent attention to detail.
• Experience using business systems and Microsoft Office applications.
• The ability to investigate problems, take ownership and deliver practical solutions.
• A collaborative, adaptable and proactive approach, with an awareness of process compliance and data integrity.

Why join us?

• Competitive Salary
• 25 days holiday
• The ability to Buy and Sell holiday
• A Volunteer Day
• Life Assurance (4 x base salary)
• Pension Scheme
• Employee Assistance
• Programme Coaching and Mentoring
• EyeCare - Access to money off for glasses and sight test
• Flu Jab
• Eligibility for Costco Membership

Values

The values that underpin the Kyocera Group are the 5 C's- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.

Equality and Diversity Statement

Kyocera is dedicated to creating a workplace where diversity is celebrated and everyone is treated with fairness, dignity, and respect. We welcome applicants from all backgrounds and are committed to providing reasonable adjustments during the recruitment process to ensure an inclusive experience for all.

Recruitment Agencies

Kyocera operates a Preferred Supplier List (PSL) of selected recruitment agencies and does not accept unsolicited CVs from agencies not on this list. Please refrain from submitting candidate details in response to this advert or to any Kyocera employees, as we are not responsible for any fees related to unsolicited CV submissions.