Business Process Digital Improvement Specialist

Job Purpose

Responsible for designing, reviewing, and improving digital channel business processes and workflows to establish structured and efficient systems that support the achievement of company objectives.

Key Responsibilities

• Analyze and review existing digital business processes and workflows.
• Recommend process improvements to enhance operational efficiency, productivity, work quality, and cost effectiveness.
• Develop and maintain business process documentation, including flowcharts, workflows, Business Requirement Documents (BRD), and management reports.
• Coordinate with Managers and General Managers to design workflows and provide business process implementation solutions.
• Collaborate with the Information Technology team to integrate business processes into information systems.
• Work closely with Digital Marketing, CRM, Business Analyst, and Quality Management System (QMS) teams to evaluate and improve existing processes.
• Monitor business process implementation and maintain accurate documentation to support continuous improvement.
• Support the implementation of the ISO 9001:2015 Quality Management System within the relevant scope of work.

Requirements

• Bachelor’s degree in Information Systems, Industrial Engineering, Management, Business Information Systems, or a related field.
• Minimum 2 years of relevant experience in business process improvement, digital transformation, or a similar role.
• Strong understanding of business processes, risk management, digital transformation, and cost-efficiency initiatives.
• Experience in continuous improvement, business process development, project management, and change management.
• Familiarity with analytical tools such as GA4 and Content Management System (CMS) dashboards.
• Proficient in Microsoft Office.
• Strong strategic and analytical thinking, problem-solving, and decision-making skills.
• Excellent communication, stakeholder management, planning, and organizational skills.
• Good business acumen and ability to collaborate effectively across functions.