Business Process Improvement (BPI) Analyst

About the role

The Business Process Improvement (BPI) Analyst in SSL888 is responsible for designing, documenting, improving, and maintaining the company's operational management system to ensure efficiency, consistency, and organizational control. Serving as the company's internal process improvement and business excellence specialist, the role leads initiatives related to process mapping, workflow analysis, policy development, operational documentation, and continuous improvement. The Business Process Improvement (BPI) Analyst serves as the custodian of the Operations Guidelines Manual (OGM) and ensures that approved business processes, policies, and operating standards are properly documented, communicated, implemented, and periodically reviewed. Working closely with all departments, the role identifies operational inefficiencies, recommends process improvements, and establishes standardized practices that support business growth and operational excellence. The position also leads the Operations, Planning, and Control team, composed of the OPC Assistant and Process Compliance Auditors, to ensure that approved processes are consistently implemented and sustained throughout the organization.

Key responsibilities

• Lead the review, analysis, design, and continuous improvement of business processes across all functions.
• Conduct process mapping, workflow analysis, and operational studies to improve efficiency, effectiveness, and service quality.
• Identify process bottlenecks, redundancies, and control weaknesses, and recommend practical improvements.
• Develop standardized workflows and operational frameworks that support business objectives.
• Serve as the custodian of the company's Operations Guidelines Manual and develop, document, update, and maintain operational policies, procedures, work instructions, and process documentation.
• Develop operational standards and internal control mechanisms that promote consistency and accountability.
• Supervise Process Compliance Auditors in conducting branch and departmental compliance reviews.
• Lead operational excellence initiatives using process improvement methodologies and analytical tools.
• Lead or support cross-functional projects involving operational improvements, policy implementation, organizational restructuring, and system enhancements.
• Lead and develop the Operations, Planning, and Control team.

About you

• Bachelor's Degree in Industrial Engineering, Management Engineering, Operations Management, Business Administration, or a related field.
• At least 3 years of experience in process improvement, operations management, business process management, industrial engineering, quality management, or organizational development.
• Experience in process mapping, policy development, documentation, and operational analysis.
• Experience leading cross-functional improvement projects is preferred.
• Previous supervisory experience is an advantage.