Business Process Improvement Coordinator

About the role

We are looking for an organised and proactive Business Process Improvement Coordinator to join our Business Improvement & Process team.

Reporting to the Business Process Improvement Manager, this is a broad coordination role supporting business improvement initiatives, sponsorship campaigns, and events across Farmers. You will provide administrative and coordination support across a range of business functions, helping ensure activities are delivered efficiently and effectively.

This role would suit someone who enjoys variety, can manage multiple priorities and takes pride in delivering accurate, organised and timely work.

What you’ll be doing

• Maintaining process maps, workflows, and related documentation.
• Capturing meeting minutes, tracking action items, and following up on agreed actions.
• Coordinating sponsorship campaigns, charity initiatives and related events
• Liaising with stores, internal teams, suppliers and vendors to ensure campaigns and events run smoothly
• Coordinating creative briefs, artwork, promotional material and point-of-sale allocations
• Managing event requirements, resources, suppliers, logistics and budgets
• Providing accurate and timely updates to stakeholders
• Processing purchase orders and invoices in SAP, resolving discrepancies and maintaining supporting records
• Providing general operational and administrative support to the wider team, as required

About you

You will be a highly organised coordinator with excellent attention to detail and the ability to build productive relationships across the organisation. You will be confident in managing documentation, coordinating activities, tracking actions, meeting deadlines, and engaging with a range of stakeholders.

To be successful, you will bring:

• A working knowledge of business processes and process improvement practices
• Experience maintaining process maps, workflows, and related documentation
• Experience coordinating meetings, events, campaigns, and administrative activities
• Experience using SAP
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Word, and SharePoint
• Strong communication, coordination, and stakeholder relationship skills
• Excellent attention to detail, numeracy, and organisational skills
• The ability to manage multiple priorities and work collaboratively within a team
• Experience with general ledger reconciliations would be an advantage

Why Farmers?

Farmers is one of New Zealand’s most recognised retail brands. This role offers the opportunity to work across a diverse range of initiatives and collaborate with teams throughout the business. You will gain valuable exposure to process improvement, retail operations, events, marketing, and e-commerce, while contributing to initiatives that deliver meaningful outcomes for the business.

If you are organised, solutions-focused and ready for a varied coordination role, we would love to hear from you.

Apply now and help us improve the way we work and deliver great outcomes across Farmers.

*Please note our Support Office is relocating to Pitt Street by July 2027.