Business Process Lead, Channel Activation

About the Role

Tag is seeking a Business Process Lead to:

• Lead business discovery and define workable, testable processes for Channel Activation implementations.
• Turn customer and internal operating needs into agreed business requirements and data rules.
• Partner with the Implementation Project Manager on timing and readiness; work closely with Operations, Account Management, Technology and implementation and change teams.
• Define what the business process is, data rules and what validates business acceptance.

Responsibilities

• Lead discovery. Facilitate workshops with customer-facing and delivery teams to understand current workflows, pain points, policies and constraints; record open decisions and process owners.
• Design the operating process. Map future-state steps and handoffs across briefing, catalog and item setup, pricing, ordering, production, fulfillment, reporting and relevant billing or service processes.
• Define business requirements. Document roles, business rules, exception paths, controls and measurable acceptance criteria; translate for Technology to lead technology solution design and build.
• Clarify data needs. Specify required fields, business meanings and validation rules; work with Operations to obtain cleansed, approved item data and pricing for implementation and testing.
• Secure decisions and traceability. Maintain a record from business need to agreed process, requirement and acceptance scenario; route customer policy choices through Account Management.
• Validate processes. Develop business UAT scenarios with process owners, review outcomes and confirm that exceptions and operational handoffs work before business sign-off.
• Prepare teams to operate. Produce process maps, procedures, and role guidance; provide content for training and change activities with the implementation and change team.
• Support the handover. Resolve process gaps during stabilization and transfer agreed procedures, controls and outstanding improvements to steady-state Operations and service owners.

Qualifications & Required Skills

• Bachelor’s degree in Business Administration or related field/relevant equivalent experience
• 5+ years of experience in business process analysis, operations, or management consulting.
• Substantial business analysis or process design experience in complex B2B services, marketing operations, sourcing, procurement, production or fulfillment environments.
• Experience translating workshops into clear current- and future-state maps, business rules, exception handling, requirements and acceptance criteria.
• Understands the lifecycle of catalogs and item data, pricing, orders, production, fulfillment and reporting, including the handoffs into commerce or ERP systems.
• Comfortable defining data fields, ownership and validation rules while working with data owners and technical specialists on the implementation detail.
• Experienced in business UAT, operational procedures, training input and the change required for teams to adopt new ways of working.
• Strong facilitation and documentation skills; can gain agreement among customer-facing, operational and technical stakeholders with different priorities
• Drive team alignment on future process, exceptions and data rules before build and testing decisions become urgent.
• Business UAT and operating procedures that reflect real work, and live teams can run the agreed process with clear ownership of remaining issues.
• Experience within the beauty, fashion or CPG industry is highly desirable