Business Process Manager

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Business Process Manager

Location: Hams Hall, Birmingham
Salary: Up to £46,465 per annum
Hours: Full-time, Monday to Friday. We accept a Hybrid working model within this role- 3 days working onsite and 2 remote.

Join Arvato – We’re On It

At Arvato, we’re passionate about delivering innovative supply chain solutions for some of the world’s leading brands. Through cutting-edge automation, SAP technology and continuous improvement, we help our customers achieve operational excellence. As we continue to grow, we’re looking for a Business Process Manager to join our team at our Hams Hall site.

This is an exciting opportunity for an experienced process improvement professional who thrives on driving operational excellence, leading change, and working collaboratively across Operations, IT and customer teams to deliver sustainable business improvements.

The Role

As Business Process Manager, you will play a key role in analysing, developing and optimising operational processes across our logistics operation. You will ensure business processes are efficient, scalable and aligned with customer requirements while supporting the implementation of new solutions and continuous improvement initiatives.

Key Responsibilities

• Lead business process improvement projects across warehouse and supply chain operations.
• Analyse current operational processes, identifying opportunities to improve efficiency, quality and customer service.
• Work closely with Operations, IT, Solution Design and customer stakeholders to develop and implement process improvements.
• Support customer implementations, operational change projects and system enhancements.
• Translate business requirements into practical process and system solutions.
• Develop and maintain process documentation, work instructions and standard operating procedures.
• Support testing, validation and successful implementation of new processes and system developments.
• Monitor performance through KPIs and data analysis, recommending improvements where required.
• Champion a culture of continuous improvement using Lean methodologies and best practice.
• Provide coaching and guidance to operational teams to ensure consistent process adoption.

You’ll be an analytical, organised and proactive individual with a passion for improving business performance.

You’ll ideally have:

• Previous experience within Business Process Management, Continuous Improvement or Supply Chain Operations.

• Experience working within a warehouse, logistics or distribution environment.

• Strong analytical skills with the ability to interpret operational data and identify trends.

• Knowledge of SAP (WM, EWM or ERP) or similar Warehouse Management Systems.

• Experience delivering change projects and engaging multiple stakeholders.

• Excellent communication and presentation skills.

• A collaborative approach with the confidence to influence at all levels.

• Lean Six Sigma knowledge or qualifications would be advantageous.

• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days

• Pension contribution

• A life assurance policy that pays out 4 x Salary

• Employee Assistance Programme that provides you with confidential support, information, and advice to help you

• Employee Discount Scheme through Benefit Hub

• Ample Free Parking