Business Process Specialist / Document Controller

About the Role

The Business Process Specialist / Document Controller is responsible for improving organizational efficiency through business process analysis, continuous improvement, and effective document control. The role ensures that business processes are properly documented, standardized, communicated, and aligned with Quality Management System (QMS) requirements, while maintaining accurate and updated controlled documents.

Key Responsibilities

• Drive process improvement by analyzing existing workflows, identifying problems and bottlenecks, developing solutions, and assisting departments in implementing improved processes.
• Develop and maintain process documentation, including process flows, procedures, guidelines, business process memoranda, and forms; conduct orientations and training on approved processes.
• Manage controlled documents and records by reviewing revisions, maintaining master copies, distributing updated documents, retrieving obsolete copies, and maintaining revision and distribution records.
• Support QMS and ISO compliance through document and record management, Nonconformance Report (NCR) monitoring, audit activities, and preparation of required reports.
• Conduct training and audits related to document management, record management, ISO requirements, and internal quality processes.
• Coordinate with different departments to ensure proper implementation of process changes, document control requirements, and QMS standards.

Key Qualifications

• Graduate of BS Industrial Engineering.
• Preferably with experience in process documentation, process audits, and review/improvement of business processes.
• Knowledge of Quality Management Systems (QMS) and process auditing is an advantage.
• Strong written and oral communication skills.
• Proficient in MS Office—Excel, Word, and PowerPoint.
• Strong auditing, analytical, problem-solving, and benchmarking skills.
• Good time management and attention to detail.
• Ability to work effectively in a fast-paced environment.

About the Company

Regan Industrial Sales Inc. is a trusted name in the industrial sector, committed to delivering reliable solutions and maintaining the highest standards of operational efficiency and safety. We foster a culture of excellence, continuous improvement, and collaboration — where every team member's contribution is valued and recognized.