Title: Business Process Specialist II - Learning & Development

Location: Mason, OH, US, 45040

Requisition Number: 237188

Job Description

The Business Process Specialist II – Learning & Development serves as the operational steward of Learning & Development systems, processes, and business workflows. This role bridges business needs, technology capabilities, and operational execution to ensure learning solutions are efficient, compliant, scalable, and aligned with organizational objectives. The Business Process Specialist II – Learning & Development supports continuous improvement initiatives through process management, stakeholder collaboration, data analysis, testing coordination, reporting, and governance activities while maintaining a strong understanding of interconnected learning technologies and business processes.

Key Responsibilities:

• Serve as a subject matter expert for Learning & Development systems and processes by supporting technology administration, system enhancements, issue resolution, and optimization efforts.
• Manage and execute operational workstreams, ensuring activities are prioritized, organized, and completed in accordance with established timelines, governance standards, and business objectives.
• Analyze business processes, system capabilities, and operational performance to identify opportunities for increased efficiency, automation, scalability, and continuous improvement.
• Produce, analyze, and communicate reporting and data insights while supporting data integrity, governance, compliance, audit, and reporting requirements.
• Coordinate testing, validation, and implementation activities related to system updates, enhancements, releases, and process changes to ensure successful deployment and adoption.
• Develop and maintain business documentation, process maps, procedures, job aids, and operational standards to promote consistency, compliance, and knowledge transfer.
• Partner with business leaders, HR teams, vendors, and other stakeholders to gather requirements, provide consultation, resolve issues, and support business initiatives.
• Identify operational risks, process gaps, dependencies, and complex business issues, providing recommendations and appropriate escalation to support informed decision-making and organizational success.

Skills/Qualifications

Required

• High school diploma or GED
• Minimum two (2) years of experience supporting business systems, operational processes, analytics, project coordination, continuous improvement initiatives, or comparable functions

Preferred

• Bachelor's degree preferred
• Experience supporting enterprise technology solutions, process management, reporting, testing, and stakeholder support
• Experience with Learning Management Systems (LMS), HR technology platforms, SAP SuccessFactors, or similar enterprise applications

Benefits

Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:

• Competitive Pay

• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)

• Disability, Life and AD&D Insurance, 100% Company Paid

• Paid Time Off and Holidays

• Skills Development, Training and Career Advancement Opportunities

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Process Improvement

Organization: Corporate

Employee Status: Regular

Schedule: Full Time

Shift: 1st Shift

Nearest Major Market: Cincinnati

Job Segment: ERP, Business Process, Data Analyst, Compliance, Learning, Technology, Management, Data, Legal, Human Resources