Business Process Team Leader

Business Process Team Leader

Live, work and play in Aotearoa New Zealand’s most spectacular setting.

No two days at Queenstown Lakes District Council are the same.  Every day we provide services, facilities and programmes essential to the health and wellbeing of our people and environment, while stepping up to the challenges and opportunities that come with being New Zealand’s fastest growing territorial authority.

We’re proud to be QLDC.  Our people are motivated by a shared purpose driven by care, connection and community.  All our roles are at the heart of a dynamic and diverse set of communities where you will be making a genuine difference every day.  Join us.

We’re looking for a Business Process Team Leader to join the Organisational Performance Team on a 12-month fixed term parental leave cover.

What you’ll be doing / He aha te mahi

The purpose of the Business Process Team Leader role is to drive and support a clear, efficient and sustainable Business Process Management (BPM) and Continuous Improvement (CI) culture across QLDC. You will develop BPM and CI frameworks that build the right mindset and skills across the organisation, and implement tools that make process management, mapping and service improvement, using participative design, a core part of how we work. This includes the development and delivery of the long-term and annual work programmes of strategic and business improvement initiatives to achieve improved business and customer outcomes.

The role will involve:

• Establish and embed organisation-wide Business Process Management and Continuous Improvement frameworks, toolkits, and standards.
• Lead the capture, modelling, and improvement of business processes, using technology and best-practice methodologies to drive efficiency and accuracy.
• Build organisational capability by coaching, mentoring, and training staff and leaders in process improvement, service redesign, and participative design methods.
• Provide expert advice on business needs, risks, and improvement opportunities, supporting teams to plan, design, and sustain effective processes.
• Develop and deliver programmes and projects that improve customer experience, increase efficiency, and support transformational change aligned with strategic priorities.
• Coordinate and integrate business improvement initiatives to ensure alignment, manage interdependencies, and enable seamless organisation-wide change.
• Prepare business cases, monitor benefits realisation, and report progress to senior leadership, ensuring all initiatives follow strong project and programme management disciplines.
• Lead the Business Process team, modelling continuous improvement and ensuring high-quality service delivery.

What you’ll bring to the role / Ko wai to Pukeka

You will bring a strong foundation in business management, backed by proven experience in business process improvement, continuous improvement and project management—ideally supported by Lean or Six Sigma qualifications. You are confident leading teams through change, building capability and delivering measurable results. Highly organised and an exceptional communicator, you form strong relationships across all levels of the organisation and bring sound judgement, risk awareness and a solutions-focused approach.

To best succeed in this role, you’ll have:

• Tertiary bachelor's degree in business management.
• Qualification in established Business Process methodology preferred (e.g. Lean, Six Sigma).
• Minimum 5 years’ experience in a similar BPM, CI or continuous improvement role.
• Minimum 2 years’ experience in a project management capacity in a corporate, office-based environment, ideally related to process improvement.
• Experience managing a team through change.
• Strong experience in driving business process improvement, change and transformation within a corporate environment.
• Experience in a public sector or compliance-based governance environment advantageous.
• Solid understanding of Local Government Act and public sector requirements within New Zealand advantageous.

What we offer / Ko a matou whakaratoka

We are proud to offer a comprehensive benefits package that supports your health, wellbeing, and professional growth, including:

• Discounted membership to our health and fitness facilities
• Hybrid working practices
• Genuine commitment to your training and career development

To apply, please follow the link or for any questions please contact Ian Dunbar, Organisation Performance Manager, [email protected].

Applications close: Friday, 4 September 2026

Please note we will review and process applications as they come through; we encourage your early application.