Business Relationship Manager - BFSI

Role: Business Relationship Manager - BFSI

Location: Detroit, MI

Key Responsibilities

• Client Relationship Management
• Build and maintain executive-level relationships with client stakeholders (CXO, Business Heads, Operations Leaders, Technology Leaders).
• Act as the trusted advisor for business transformation, operational excellence, and technology modernization initiatives.
• Drive customer satisfaction, account governance, and strategic engagement.
• Conduct periodic business reviews and executive steering meetings.
• Account Growth & Sales
• Own account growth targets and revenue expansion.
• Identify opportunities across:

oDigital Transformation, Data & AI, Cloud & Infrastructure

oApplication Services, Business Process Services (BPS)

oIndustry-specific solutions

• Lead and coordinate RFPs, proposals, solution shaping, and contract negotiations.
• Drive cross-sell and up-sell opportunities.
• Business Development
• Develop multi-year account growth plans.
• Build pipeline and pursue new logos or additional business units within existing clients.
• Create account strategies aligned to client business priorities and market trends.
• Delivery Governance
• Partner with delivery teams to ensure:

oSLA achievement

oOperational excellence

oRisk management

oFinancial performance

oCustomer satisfaction

• Escalate and resolve business-critical issues.
• Drive transformation and productivity initiatives.
• Executive Stakeholder Management
• Engage with:

oCIOs, COO/Operations Heads, CFO organizations

oChief Claims Officers, Chief Underwriting Officers

oProcurement leaders

• Position organization as a strategic transformation partner.
• Financial Accountability
• Manage account P&L.
• Track revenue, margins, utilization, and profitability.
• Drive commercial negotiations and contract renewals.
• Transformation Leadership
• Identify opportunities for:

oAI/GenAI adoption

oAutomation & Process reengineering

oDigital operations

oCustomer experience improvement

oBuild transformation roadmaps and business cases

Qualifications

• 10-15 years of experience in account management and client relationship roles.
• Strong knowledge of BFSI operations and transformation programs.
• Experience in BFSI Domain especially Retail Banking, Asset Finance
• Regulatory Compliance, Risk Management
• Executive stakeholder management experience.
• Experience in governance, delivery oversight, and growth initiatives.

Key Skills Business Skills

• Account Strategy, Revenue Growth, Consultative Selling
• Executive Engagement, Financial Management, Contract Management

Leadership Skills

• Stakeholder Management, Negotiation,
• Influencing, Team Leadership, Conflict Resolution

Transformation Skills

• Digital Transformation, Data & Analytics, AI & GenAI,
• Automation, Process Excellence

Salary Range: $135,150- $182,850 a year

Qualifications: BACHELOR OF COMPUTER SCIENCE