Actum Processing

Business Relationship Representative / Technical Support Specialist
About the Role
Actum Processing is seeking a bright, dynamic, and resourceful B2B Business Relationship Representative / Integration Specialist. This hybrid role combines merchant relationship management, client onboarding, technical support, and cross-functional account coordination.
The ideal candidate is self-motivated, highly organized, technically curious, and comfortable managing multiple priorities. You will serve as a point of contact for merchants and SaaS partners, helping them successfully onboard, integrate, and use Actum’s payment solutions.
If you enjoy building strong business relationships, solving problems, and working with an entrepreneurial team in a casual, collaborative environment, we encourage you to apply.
Position Details
This is a full-time, salaried, exempt position with company benefits. Please include your salary requirements with your resume submission.
No relocation assistance is available. Local candidates in or near the 78746 area code only. Employment is contingent upon the successful completion of a criminal background check.
Key Responsibilities
<ul>
<li>Serve as a point of contact for merchants and SaaS partners throughout onboarding, implementation, and ongoing account management.</li>
<li>Guide new merchants through Actum’s software and payment solutions, including conducting training sessions via Zoom.</li>
<li>Coordinate technical integrations between Actum’s products and SaaS platforms across a variety of industries.</li>
<li>Assist clients and partners with custom integrations, testing, troubleshooting, and implementation questions.</li>
<li>Explain Automated Clearing House (ACH) lifecycle and compliance policies to merchants and set expectations around payment processing timelines.</li>
<li>Work closely with Sales, Risk Management, Underwriting, IT, and Accounting to resolve account and integration issues.</li>
<li>Manage merchant agreement updates, transaction-limit revision requests, account deactivations, and other account changes.</li>
<li>Maintain accurate merchant and partner information in the company’s contact database.</li>
<li>Respond to incoming merchant inquiries and escalate complex or sensitive concerns via phone and online ticketing system to senior management when appropriate.</li>
<li>Balance merchant and partner satisfaction with company policies, risk requirements, and payment-industry compliance standards.</li>
<li>Manage multiple requests and deadlines while maintaining strong attention to detail and follow-through.</li>
<li>Submit daily wire transfers and communicate with the merchants when funds are available.</li>
<li>Assist with online account maintenance, troubleshooting, navigation</li>
</ul>
Required Qualifications
<ul>
<li>At least two years of B2B customer support or client relationship experience, preferably with a SaaS company.</li>
<li>At least two years of client onboarding, technical support, or integration experience.</li>
<li>Working knowledge of troubleshooting REST APIs with JSON, API tools (Postman, logging), relational database queries (MS SQL or Oracle SQL), importing data via CSV, and similar technical resources.   This is not a development position.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Strong customer-service, relationship-building, and problem-solving abilities.</li>
<li>Outstanding organization, time-management, and follow-through skills.</li>
<li>Ability to communicate technical concepts clearly to both technical and nontechnical audiences.</li>
<li>Creative and critical-thinking skills with strong research abilities and attention to detail.</li>
<li>Diplomacy, tact, professionalism, and a positive attitude.</li>
<li>Ability to work reliably and autonomously while collaborating effectively across departments.</li>
<li>Proficiency with Microsoft Office.</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience in the payments or banking industry, particularly with ACH or Real-Time Payments.</li>
<li>Experience supporting SaaS products or payment-platform integrations.</li>
<li>Understanding of basic accounting principles.</li>
<li>Experience working with merchant underwriting, risk, or compliance processes.</li>
</ul>
About Actum Processing
Actum Processing is a boutique payment-processing firm headquartered in Austin, Texas. We specialize in ACH payment processing and Real-Time Payments, supported by a leadership team with decades of payment-industry expertise.
We offer:
<ul>
<li>Competitive compensation.</li>
<li>Career-development and advancement opportunities.</li>
<li>Comprehensive medical, dental, vision, life, and disability insurance.</li>
<li>A matching 401(k) plan.</li>
<li>Casual attire throughout the week.</li>
<li>A friendly, open, and team-oriented workplace in Westlake Hills.</li>
<li>Free catered lunch on Wednesdays.</li>
</ul>
Actum Processing is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, color, religion, national origin, sex, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.
Pay: From $58,000.00 per year
Benefits:
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Health savings account</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Retirement plan</li>
<li>Vision insurance</li>
</ul>
Application Question(s):
<ul>
<li>Do you have reliable transportation at all times?</li>
<li>Are you comfortable doing Zoom calls with new clients to help them with their onboarding process.</li>
<li>Are you comfortable on the phone to make calls, receive them, and communicate with merchants when they need help.</li>
</ul>
Experience:
<ul>
<li>Customer relationship management: 2 years (Required)</li>
<li>ACH: 2 years (Preferred)</li>
<li>Real-Time Payments: 2 years (Preferred)</li>
<li>basic accounting: 2 years (Preferred)</li>
</ul>
Location:
<ul>
<li>Austin, TX 78746 (Preferred)</li>
</ul>
Ability to Commute:
<ul>
<li>Austin, TX 78746 (Required)</li>
</ul>
Work Location: In person

Business Relationship Representative / Technical Support Specialist

Business Relationship Representative / Technical Support Specialist

This job is no longer available

Talents

Recruiters

About

Business Relationship Representative / Technical Support Specialist

Business Relationship Representative / Technical Support Specialist

This job is no longer available

Talents

Recruiters

About

Business Relationship Representative / Technical Support Specialist

Business Relationship Representative / Technical Support Specialist