Business Retention Executive

Major Duties/Responsibilities

• Client registration and onboarding
• Schedule and attend regular meetings with customers to maintain cordial relationship
• Participate in quarterly sensitization forum for all clients
• Conduct periodic biannual client satisfaction survey
• Ensure documentation and prompt resolution of clients’ complaints, requests and enquiries.
• Promote awareness of SUNU Health self-service portals (Mobile App, Enrollee Portal).
• Enrollee ID card production and verification of ID cards before delivery to clients.
• Carryout periodic clients’ utilization report.
• Grow existing businesses through referrals to meet assigned financial target
• Documentation of Clients’ visitation record for NHIA reaccreditation purpose
• Verification and updating of enrollee list on all operational software.
• Maintaining clients’ files (Electronic/hard copy)
• Monitor Clients’ contract and issue renewal notice in accordance with approved SOP.
• Premium adjustment reviews based on client needs and budgets.
• Maintain effective relationships with existing and potential customers
• Carry out all functions based on NHIA guidelines and SUNU Health policies.
• Participate in Health Talks and enlightenment forum.

Required Skills

• Proficient in Microsoft suit
• Knowledge of Health Insurance Industry & Regulatory practices.
• Excellent communication skills
• Problem solving skills
• Strong ethical values
• Presentation Skills
• Emotional Intelligence

EXPERIENCE: 1 to 2 years’ relevant work experience.

MODE OF APPLICATION Applications and CV are to be sent to [email protected] before 16th August 2024.

• LOCATION: Lagos, Nigeria
• QUALIFICATION: Degree Qualified in Social Sciences or Humanities; Experience in the customer service function of a similar organization; Professional Certification in Client Servicing.
• CLOSING DATE: 16 Aug 2024

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