Business Services Representative

About RochesterWorks

RochesterWorks is a local One-Stop career center and nonprofit member of the American Job Center Network that provides employment and training services throughout Monroe County. Consider joining our collaborative team of committed and welcoming staff, in an environment that supports diversity, equity, inclusion, and accessibility.

Role and Responsibilities:

Market and deliver business services and programs to Monroe County employers to help meet their workforce, recruiting and hiring needs. Services include posting jobs, organizing job fairs and recruiting events, candidate referrals and business hiring and training grant programs. The position combines employer outreach and relationship-building with guiding businesses through multi-step workforce grant programs that require strong organization, attention to detail, and follow-through. This position reports to the Business Services Manager.

Responsibilities

Communicate with Monroe County businesses, industry associations, business groups, human resource representatives and recruiters to understand their specific hiring, recruitment, and training needs.

Conduct outreach to new, existing, and growing businesses to inform them of RochesterWorks’ services through cold calling, presentations, partner referrals, and networking.

Assist businesses with posting job opportunities and writing job descriptions.

Plan and organize customized recruiting and hiring solutions, such as onsite interview events, job fairs, virtual networking events and other tailored events to connect businesses with job seekers.

Collaborate with Career Center staff and One Stop System partners to develop an understanding of available services and programs for job seekers, and share information on business job openings, recruiting opportunities and hiring trends.

Guide businesses through multi-step hiring incentive and training grant programs, including assessing eligibility, providing technical assistance during the application process, reviewing applications and supporting documentation, monitoring training progress, completing required data entry and assisting businesses with reimbursement vouchering and required financial and program documentation.

Develop and deliver presentations and workshops to job seekers, business groups and partners.

Match and refer qualified job seekers to open job opportunities and where applicable, market hiring incentive grant opportunities to businesses.

Participate in meetings and committees with community-based organizations, chambers of commerce, industry associations, community colleges and other partners to share trends and job seeker and business referrals.

Maintain and track data for reporting purposes including employer contacts, recruiting event outcomes, business survey results, and contract budgets.

Continuously develop a working knowledge of federal, state, and local programs, grants, tax credits, and other subsidy opportunities for businesses related to workforce training and development and make appropriate referrals to partners.

Maintain working knowledge of local labor market data and recruiting trends.

Qualifications:

· Bachelor’s degree and two (2) years related experience in human resources, recruiting/staffing, workforce development and/or job development preferred. An equivalent combination of education and relevant experience will be considered.

· Reliable transportation to travel to sites within Monroe County is required.

· Experience with public speaking and developing and delivering presentations for large, diverse groups.

· Excellent interpersonal, verbal, and written communication skills.

· Demonstrated ability to meet or exceed performance goals.

· Knowledge of the local labor market, industry sectors, and trends preferred.

· Strong attention to detail with demonstrated ability to manage multi-step processes and review documentation for completeness and accuracy.

· Demonstrated ability to work well as part of a team to achieve organizational goals.

· Demonstrated ability to prioritize tasks, manage multiple projects and employer needs at various stages, meet deadlines, and provide consistent follow-through in a fast-paced, changing environment.

· Demonstrates flexibility, creativity, and a positive attitude when faced with workplace challenges.

· Proficient in MS Office and comfortable learning and using new databases and systems.

· Acts in a manner which supports and embraces RochesterWorks’ vision to integrate diversity, equity, inclusion, and accessibility into the day-to-day operations of the organization.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To request reasonable accommodations, please contact [email protected].

This position involves a combination of sitting and standing with occasional lifting of up to 10 pounds.

RochesterWorks, Inc. is an Equal Opportunity Employer

Pay: $23.90 - $28.10 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person