Business Services Representative

Company Overview

Iredale Cosmetics is a skincare and mineral makeup company that embraces the holistic approach to beauty developed by our founder, Jane Iredale. The innovative, cutting-edge mineral powder foundation that launched her eponymous cosmetics line, Jane Iredale, more than 30 years ago was the first to offer healthy skincare benefits in addition to beautiful coverage. Jane Iredale makeup and skincare is offered through medical offices, fine spas and salons, destination resorts, and professionals in more than 50 countries globally.

Job Title and Type of Job

Business Services Representative (full-time) and located on site at our Great Barrington Headquarters.

Location

On-site at our Great Barrington Headquarters – Great Barrington, MA

Job Overview:

The role of the Business Services Representative is to support our Wholesale Partner Accounts as well as our Field Sales Team. This includes but is not limited to order entry via email and phone, greeting all inbound callers in a professional, positive, friendly manner while maintaining a high level of enthusiasm and energy, educating the caller about Iredale Cosmetics offerings*.*

Key Responsibilities:

• Handle all calls completely, accurately, and professionally
• Greet and engage all inbound callers
• Communicate effectively with the caller
• Educate the caller about IC offerings
• Maximize opportunities for additional sales
• Place orders that come in via email and phone
• Maintain positive working relationship with sales management and sales reps
• Responsible for opening new partners
• Handle returns for partners
• Process and track car stock orders for the field
• Assist with packing and shipping prospecting kits for the field
• When needed, help in the warehouse to pick orders / product assembly.

Qualifications:

• College Degree preferred
• Knowledge of Microsoft Office with general computer literacy
• Experience in Customer Service
• Communication skills – verbal and written
• Problem analysis and problem solving
• Attention to detail and accuracy

Iredale Cosmetics offers excellent benefits including medical, dental, vision, disability and 401K.

The salary for this position is $40,000 - $45,000 per year. Actual compensation will be determined based on relevant experience, and qualifications.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Great Barrington, MA 01230 (Required)

Ability to Relocate:

• Great Barrington, MA 01230: Relocate before starting work (Required)

Work Location: In person