Business Services Support Apprentice

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This is an excellent opportunity to play a key role in supporting the ongoing success of Step One Charity by contributing to the smooth and effective day-to-day running of the organisation. As the Business Services Support Apprentice, you will assist by combining workflows, financial data processing, basic IT systems support and development and high-quality business support and administration across the charity.

The role will involve supporting a wide range of business processes and administrative activities, including document management, data entry, internal communications, and general office administration. You will also work alongside the Business Services team when required, providing administrative support for activities such as IT, Payroll, Finance & Facilities, maintaining accurate records.

You will work closely with the CEO and senior colleagues, as well as liaising regularly with teams across the organisation, including managers, staff, and external partners. The role offers a varied and rewarding experience, giving you insight into how a charity operates at both an operational and strategic level.

In return, we will support you to develop strong business support and administration skills, complete your apprenticeship requirements, and gain valuable experience within the charity sector. You will be supported in your learning and professional development within a friendly, supportive, and collaborative environment.

Duties and Responsibilities:

Executive & Business Services Support:

· Provide business process support to the CEO & Business Services team

· Assist with preparing reports, presentations, and briefing documents

· Provide cover for business services inboxes when required

· Maintain records, databases, and contact lists in line with data protection requirements

· Assist with ordering supplies and coordinating office needs

· Assist with compliance-related administration and organisational record-keeping

IT, Facilities & Business Support:

· System maintenance support with user records, digital files and internal systems and databases

· Helpdesk Assistance: Triage first-line IT, hardware and software queries from team members as appropriate

· Process co-ordination – help develop and co-ordinate digital office operations and communication flows

Finance, HR & Payroll Support:

· Transactional support: Process invoices, expense claims and routine payments in support of the Finance & HR teams

· Maintain accurate financial records and reconciliation spreadsheets

· Support the development of financial reporting and business process solutions

· Assist with month-end administration including payroll and ad-hoc reporting tasks

Other responsibilities:

· To undertake any other duties, which fall broadly within the scope of this role, which is of a similar level of responsibility.

The salary for this role will be in line with the current National Apprenticeship Wage.

Go to www.steponecharity.co.uk/opportunities for more information

Step One Charity is committed to safeguarding and promoting the
welfare of those we look after. All applicants must be willing to undergo
safeguarding screening appropriate to the post, including checks with
past employers and disclosures with the relevant body at an enhanced
level. We are an equal opportunities employer.

Step One reserve the right to close this job role early if necessary.

Benefits:

• Casual dress
• Company pension
• On-site parking
• Sick pay
• Work from home

Work Location: Hybrid remote in Exeter EX2 4AD