Business Support Administrator (Receptionist)

Job Introduction

About Us

Cawingredients is a fast-paced soft drinks manufacturer based in Leeming Bar.

We're looking for a professional, organised and customer-focused Business Support Coordinator(Receptionist) to join our team. As the first point of contact for visitors, customers and colleagues, you'll play a vital role in creating a welcoming and efficient workplace experience while supporting a wide range of business operations.

This is more than a traditional reception role. You'll be responsible for reception management, visitor coordination, procurement administration, facilities support and general business administration, making a real contribution to the smooth running of the organisation.

What You'll Be Doing

Front of House & Customer Experience

• Deliver a professional and welcoming reception service.
• Act as the first point of contact for visitors, customers and contractors.
• Manage incoming calls, emails and enquiries.
• Maintain visitor records and support site security procedures.
• Ensure reception and public areas remain professional and presentable.

Business Support & Facilities Coordination

• Coordinate incoming and outgoing deliveries, parcels and courier services.
• Raise and process purchase orders in line with company procedures.
• Manage office supplies, stationery, uniforms and workplace consumables.
• Monitor stock levels and coordinate supplier orders.
• Support meeting room bookings and business travel arrangements.
• Provide administrative support to departments across the business.

Building Relationships

• Develop excellent working relationships across the organisation.
• Liaise with suppliers, contractors and service providers.
• Provide exceptional customer service to both internal and external stakeholders.

What we are looking for:

Essential

Previous experience in a reception, front-of-house or business support role
Excellent customer service skills and a professional approach
Strong organisational and multitasking abilities
Experience working in a busy environment with competing priorities
Proficiency in Microsoft Office, including Outlook, Word and Excel
Excellent communication skills, both written and verbal
High levels of professionalism, discretion and confidentiality

Desirable

Experience with procurement, purchasing or purchase order systems
Experience supporting facilities or office management activities
Knowledge of visitor management systems
Experience in a manufacturing, engineering or corporate environment

About You

You'll be:

• Customer-focused and approachable
• Highly organised with excellent attention to detail
• Confident communicating with people at all levels
• Proactive and able to use your initiative
• A collaborative team player
• Professional, reliable and trustworthy

Why Join Us?

You'll become an integral part of our business, supporting colleagues and visitors alike while helping to create a positive, efficient and professional working environment. This is an excellent opportunity for someone who enjoys variety, takes pride in delivering outstanding service and likes being at the heart of business operations.

Interested? We'd love to hear from you. Apply today by submitting your CV and a covering letter explaining why you'd be a great fit for the role.

Benefits at Cawingredients

At Cawingredients we value our team and offer a range of benefits designed to support your well-being, financial security, and work-life balance.

Pension Scheme – Helping you plan for the future:

• 5% Employee, 3% Employer

Annual Leave – Total Package 31 days (inclusive of 5 recognised Bank Holidays)

Length of Service Leave – Rewarding loyalty with up to 4 extra days of annual leave:

• 5 years = 2 extra days
• 10 years = 1 extra day
• 15 years = 1 extra day
• Pro rata for part-time employees

Life Insurance – Providing peace of mind with:

• 2× annual salary

Comprehensive Healthcare Support – Prioritising your well-being with:

Healthcare Cash Plan (Benefit in Kind)

24/7 Employee Assistance Program – confidential support whenever you need it

Doctor Line & Fitness Programs – promoting a healthy lifestyle

Financial Well-being – We help you plan for a secure future with free access to professional financial coaching.

Family-Friendly Policies – Enhanced Paternity Leave.

Company Sick Pay – Up to 10 paid sick days per year, ensuring support during challenging times.

Exclusive Discounts – Enjoy perks such as discounted gym memberships, cinema tickets, shopping deals, and more through various platforms.

Key Information

When applying for a role at Cawingredients, we would recommend that you kindly tick the option that allows recruiters to contact you when submitting your application. This is required, as we are unable to manually move or amend your account if any problems occur.