Business Support Analyst

Herd-i Operations Ltd | Christchurch | Full Time, Permanent

Are you an organised, commercially minded administrator who enjoys working across numbers, systems and day-to-day business operations?

Herd-i is looking for a proactive Business Support Analyst to join our Christchurch team. This is a varied role combining financial administration, office and travel coordination, customer systems and operational support.

You will work closely with the Head of Customer Success and wider Herd-i team to help keep the business running smoothly, ensuring records are accurate, customer and financial processes are well managed, and key operational activities stay on track.

What you’ll be doing

• Managing customer invoicing records and ensuring Xero accurately reflects customer agreements.
• Supporting Accounts Payable and managing Accounts Receivable.
• Following up overdue invoices and responding to customer account enquiries.
• Managing inventory and purchase orders for hardware.
• Maintaining the Customer Agreement Hub and other internal systems.
• Coordinating domestic and international travel, accommodation and rental vehicles.
• Supporting company fleet management.
• Coordinating installs, reporting and courier requirements.
• Monitoring the performance of existing farm systems.
• Maintaining databases, spreadsheets and business records.
• Providing general administrative and operational support across the team.
• Supporting onboarding and contributing to a positive, collaborative Christchurch office culture.

About you

We’re looking for someone who is organised, accurate and comfortable taking ownership of a broad range of responsibilities.

You’ll ideally bring:

• Strong financial and accounting acumen.
• Excellent attention to detail.
• Experience with Xero and Microsoft Office 365.
• Confidence learning and working across systems such as HubSpot CRM and Jira.
• Strong organisation, prioritisation and time management skills.
• A practical problem solving approach and willingness to use initiative.
• Strong interpersonal and communication skills.
• The ability to work independently while contributing positively to a wider team.
• An interest in technology and agriculture.

This is not your typical administration role. You’ll be working across financial, customer and operational areas of a growing agri-tech business, so adaptability and a willingness to get involved are important.

If this sounds like you, Apply now with your CV and a short cover letter about why you’re the right fit.