Business Support & Control System

About the Opportunity

Ericsson is looking for a Telecom Billing L2 Production Support Specialist to support billing and invoicing operations. The role involves 24x7 production support, billing-cycle monitoring, incident resolution, application troubleshooting, and coordination with technical and business stakeholders.

What You Will Do

Provide L2 production and operational support for telecom billing and invoicing systems.
Monitor daily, weekly, and monthly billing cycles, including bill generation, final billing, invoice generation, validation, archival, and downstream processing.

Troubleshoot job failures, processing delays, invoice issues, data discrepancies, and integration failures.

Analyze application logs, database records, input/output files, and job execution status to identify root cause and recovery actions.

Perform approved job restarts, reprocessing, reconciliation, recovery, and data-validation activities.

Monitor batch jobs, schedulers, FTP/SFTP transfers, and upstream/downstream interfaces.

Use SQL, application logs, files, and operational tools for issue analysis and billing-data validation.

Handle incidents and service requests within agreed SLAs and participate in critical incident support.

Coordinate with L3/L4 application, database, infrastructure, vendor, business, and other stakeholder teams.

Support approved changes, releases, and post-deployment validation.

Prepare RCA documents, SOPs, troubleshooting guides, and knowledge articles.

Identify opportunities for automation and operational improvement.

Key Qualifications

Bachelor’s degree in Engineering, Computer Science, or a related discipline.

Relevant hands-on experience in Telecom Billing or Application Production Support.

Strong knowledge of telecom billing and invoicing processes; Ericsson billing experience is preferred.

Experience with Interactive Billing Application (IBA) or an equivalent telecom billing application, including Windows-based applications.

Good understanding of the end-to-end billing lifecycle.

Strong SQL skills with experience in Oracle and/or MS SQL for validation, reconciliation, and troubleshooting.

Good knowledge of Unix/Linux commands, shell scripting, file handling, and log analysis.

Experience with batch processing, job scheduling, monitoring, and production troubleshooting.

Understanding of file-based integrations, FTP/SFTP, and system interfaces.

Experience in a 24x7 production support environment.

Knowledge of ITIL, Incident, Problem, and Change Management processes.

Strong analytical, communication, troubleshooting, and stakeholder-management skills.
Preferred Competencies

Experience supporting high-volume, business-critical telecom billing operations.

Ability to work independently, manage escalations, perform RCA, and operate effectively under pressure.

Proactive approach to automation, process improvement, customer focus, and knowledge sharing.