Business Support Coordinator

WHC Lab is an innovative biotechnology company specialising in premium yeast, bacteria, enzymes, and biotechnology ingredients.

Headquartered in Ireland, we work closely with clients across the globe, supplying tailored fermentation and biotech ingredient solutions backed by genuine technical expertise.

As we continue to grow internationally, we're looking for an organised, adaptable Business Support Coordinator to help keep our day-to-day operations running smoothly.

The Role

The Business Support Coordinator provides day-to-day operational support across the company, ensuring smooth and efficient running of internal systems and processes. The role spans IT support and equipment coordination, document control, software system administration and user adoption, also travel and appointment coordination for the sales team and wider staff. This is a varied, hands-on role suited to an organised, adaptable individual with strong IT literacy and excellent communication skills at all levels of the business.

This is a full-time, on-site role. Due to our location, full-time access to a car is required , as the site is not readily accessible by public transport.

Key Responsibilities

IT Support & Equipment

• Manage user accounts, access permissions, and onboarding/offboarding of staff IT profiles.
• Coordinate the setup, maintenance, and inventory of company equipment (laptops, phones, peripherals).
• Act as first point of contact for day to day IT queries, escalating and liaising with external IT providers as needed.
• Track and manage IT assets, licences, and warranties.

Document Control

• Maintain the company's document control system, ensuring files, policies, and records are accurate, current, and properly version-controlled.
• Organise and structure shared drives, folders, and records in line with company policy.
• Support audits and compliance checks by ensuring documentation is accessible and up to date.

Software Systems & User Adoption

• Support the rollout and ongoing administration of business software systems (e.g. CRM, document management, booking tools).
• Champion user adoption by providing training, guidance, and hands-on support to colleagues using new or existing systems.
• Gather user feedback on systems and processes, and feed this back to management or software providers to drive improvements.
• Monitor usage and identify colleagues who may need additional support or refresher training.

Travel, Accommodation & Appointment Coordination

• Book and coordinate travel, accommodation, and appointments for the sales team and wider staff as required.
• Manage changes, cancellations, and ad hoc travel requests efficiently and cost-effectively.
• Maintain accurate records of bookings and related expenses.

General Administration

• Provide broader administrative and coordination support across departments as required.
• Assist with scheduling, correspondence, and general office coordination.
• Undertake other reasonable duties as directed by line management.

What We're Looking For

• Experience in an administrative, coordination, or business support role.
• Strong IT literacy, with confidence using and troubleshooting common software systems.
• Excellent organisational skills with the ability to manage multiple, varied tasks simultaneously.
• Strong written and verbal communication skills
• A proactive, adaptable approach and good problem-solving skills.
• High attention to detail, particularly in document management and record-keeping.

Why Join WHC Lab?

• Competitive salary, negotiable depending on experience
• Opportunities to attend international industry events & trade shows
• 24 days holiday allowance plus bank holidays
• Room to grow as the company scales
• Fun and sociable team culture with regular lunches/brunches
• Annual pay reviews
• Ongoing Training and professional development opportunities