Business Support Coordinator

About the role

Design Matters National is looking for a highly organised, technically confident and adaptable Business Support Coordinator to support the day-to-day operation of the organisation. This is a varied role working closely with the CEO across administration, member and sponsor support, systems, communications, billing and events. You'll be working across multiple areas of the business, so this is not a role where every day or every task will look the same. We're looking for someone who is quick to learn, comfortable with technology and systems, able to work autonomously and willing to pitch in wherever needed. You don't need to know our industry or all of our systems from day one. We'll provide the training and context. What's more important is that you can understand what is being asked, learn how to do it and then take ownership of getting it done.

Key responsibilities

• Managing general member, sponsor, supplier and stakeholder enquiries.
• Maintaining member and contact information in our CRM, iMIS, including routine membership administration.
• Coordinating monthly invoicing and arrears follow-up in conjunction with our external bookkeeper.
• Preparing and distributing regular eDMs, newsletters and social media content.
• Making updates to Canva templates and digital assets.
• Maintaining organised files, documents and digital assets across SharePoint, Teams and other platforms.
• Supporting the administration and coordination of DMN's major annual Awards events in Melbourne and Perth.
• Coordinating registrations, communications, guest information, suppliers, deadlines and other event requirements.
• Providing general business and administrative support as required.

About you

• Strong computer skills and confidence learning new software and systems.
• A quick learner who can pick up new programs and processes quickly.
• Strong organisation and attention to detail.
• Ability to work autonomously and manage your own workload.
• A practical, resourceful approach to solving problems.
• Initiative and willingness to take on varied tasks.
• Clear and professional written and verbal communication.
• Ability to understand a request, work out what is required and follow it through to completion.
• Experience working in a small team or environment where responsibilities are varied rather than highly specialised.
• Experience with CRM or membership databases, Microsoft 365, SharePoint and Teams, Canva and email marketing platforms, billing and invoicing administration, event coordination, or industry associations or membership organisations would be advantageous.

About us

Design Matters National is the peak body working to represent, and enhance the profile and performance of building designers, energy assessors, and other built environment professionals in Australia. Design Matters National provides members with information, collaboration and educational opportunities to promote excellence in their design work and business practices, partners with industry leaders, and advocates to government and statutory bodies about things that matter to DMN members, and believes sustainability, quality, and innovation are essential to advance a better-designed built environment in future Australia.