Business Support Executive

Job Title: Business Support Executive
Department: Commercial / Business Development
Reports To: Head of Sales
Employment Type: Full-Time
Location: Bandar Klang, Selangor (Hybrid work arrangement available)

About Rentalworks

Established in 2007, Rentalworks Group is a premier provider of Sustainable Technology Lifecycle Management solutions throughout Malaysia, Singapore, and Indonesia. We collaborate with government bodies, corporate enterprises, SMEs, and IT system integrators to manage the complete IT asset lifecycle—from procurement and leasing to maintenance, refurbishment, and eco-friendly disposal. Recognized with an ESG Gold Award, we are dedicated to advancing the circular economy and assisting organizations in minimizing their carbon footprint via our innovative Device-as-a-Service (DaaS) frameworks.

The Role

We are seeking a meticulous and highly organized Business Support Executive to empower our Commercial team by streamlining business operations, proposal creation, tender submissions, and client coordination. As a vital pillar of our sales operations, you will handle the administrative and operational execution of every deal—from initial proposal to final delivery—allowing our Solutions Consultants to dedicate their full attention to building client relationships.

Key Responsibilities

• Assist the Commercial team in crafting compelling proposals, pricing quotations, and business presentations tailored for corporate and government clients.
• Manage the end-to-end tender process, which includes gathering, formatting, and submitting documents for both public sector and corporate bids.
• Keep sales pipelines, client profiles, and commercial records meticulously updated utilizing CRM platforms and Excel tracking tools.
• Collaborate with cross-functional departments (Operations, Finance, Technical Support, and Logistics) to guarantee seamless project execution and high customer satisfaction.
• Act as the primary point of contact for clients regarding order verifications, delivery timelines, billing, and post-sales assistance.
• Generate routine commercial reports, performance dashboards, and analytical updates for leadership reviews.
• Perform market intelligence gathering and competitor research to aid the Commercial team in strategic decision-making.
• Handle administrative duties pertaining to contract management, client agreements, and general documentation.
• Help plan and execute client-facing events, trade exhibitions, and business development initiatives.
• Guarantee that all commercial and contractual documents adhere strictly to internal policies and external regulatory standards.

Requirements & Qualifications

• Hold a Diploma or Bachelor's Degree in Business Administration, Commerce, Marketing, or a relevant discipline.
• Bring 1 to 2 years of hands-on experience in sales support, business administration, or commercial coordination, ideally within the B2B, IT, or technology sectors.
• Possess advanced Microsoft Excel capabilities, including creating dashboards, performing data analysis, and utilizing complex formulas and pivot tables.
• Demonstrate strong command over the Microsoft Office Suite (Word, PowerPoint, Outlook) and Google Workspace.
• Exhibit exceptional organizational abilities, meticulous attention to detail, and the capacity to juggle multiple tasks simultaneously.
• Communicate fluently and professionally in both written and spoken English and Bahasa Malaysia.
• Thrive in a dynamic, fast-paced setting while being capable of working both autonomously and as part of a team.
• Highly Advantageous: Prior experience handling tender submissions, drafting proposals, or navigating government procurement procedures.
• Added Advantage: Working knowledge of CRM platforms such as Salesforce or HubSpot.
• Highly Desirable: A genuine interest in sustainability, ESG principles, and circular economy initiatives.

Why Become Part of the Rentalworks Team?

This role offers much more than just a career step—it is a chance to join a pioneering company that is transforming the technology lifecycle management landscape. You will immerse yourself in the worlds of sustainable technology, the circular economy, and ESG-focused business strategies. Through your daily contributions, you will play a direct role in minimizing e-waste and driving meaningful environmental change across Malaysia's public and corporate sectors.