Business Support Executive

🚨 We're Hiring! | Business Support Executive
📍 Location: Alexandra Technopark
🕒 Working Hours: Mon–Fri, 8:30am – 6:00pm

Are you detail-oriented, organized, and customer-focused? We're looking for a Business Support Executive to join our team and play a key role in supporting our sales operations and ensuring a smooth customer experience.

Join a fun and welcoming team in a cozy, vibrant office environment.

🔹 What You’ll Be Doing:

1. Order Processing

• Accurately key in customer orders into the system, ensuring correct details including debtor code, SKU code, and quantity.
• Review and verify orders for completeness and accuracy before submission.

2. Customer Inquiry Management

• Respond to customer inquiries promptly and accurately via phone, email, or other communication platforms.
• Provide timely updates to customers regarding order status and delivery schedules.

3. Delivery Service Level Coordination

• Monitor and ensure delivery service levels meet the company’s KPI standards.
• Work closely with the operations/logistics team to ensure all customer orders are delivered within the required timeframe.
• Follow up on any delivery issues and resolve them efficiently.

4. Business Development Support

• Assist the Business Development (BD) team in preparing, managing, and filing documentation related to sales, agreements, and customer records.
• Provide administrative support for BD activities, including event coordination, customer onboarding, and promotional program documentation.

5. Reporting

• Generate and compile sales, order, and delivery reports for the management and BD team on a scheduled basis.
• Ensure data accuracy and timely submission of reports as required.

6. Administrative Support

• Handle any other administrative tasks and documentation required by the sales, business development, and operations teams.
• Maintain organized records and filing systems for easy access and retrieval.

🔸 What We’re Looking For:

• Fresh graduate are welcome to apply, prior experience in customer support is an advantage.
• Fast learner who thrives in a dynamic environment.
• Strong communication skills and a customer-first mindset.
• Basic computer literacy (MS Office, data entry systems, etc.).
• Great multitasking and time-management abilities.

✨ What you can expect:

• Be part of a fun, supportive, and welcoming team
• Work in a cozy and vibrant office environment
• Contribute to a growing company where your ideas matter

If you're a fresh graduate or someone with experience in customer support, we'd love to hear from you!