Business Support Executive

Role Overview

This role provides day-to-day HR operations and employee support across onboarding, systems administration, employee queries, documentation, claims, and contract extensions. The successful candidate will be highly organized, service-oriented, and comfortable working across multiple HR systems and processes.

Key Responsibilities

• Support employee induction and onboarding, including training employees on key systems, tools, and processes.
• Respond to employee queries, coordinate issue resolution, and follow up on support requests.
• Process weekly cash claims and support cash float applications.
• Manage corporate card applications and related administration.
• Coordinate employee system onboarding and access, including Concur, Payspace, Cnnect, Learning Edge, and MFA.
• Coordinate the ordering and allocation of employee assets.
• Administer the Payspace leave management system, including new-user registration, reporting, and maintenance.
• Provide support for Concur-related queries and issues.
• Coordinate external line manager access to required systems and provide relevant system training.
• Maintain and update employee handbooks, guides, and supporting documentation.
• Maintain master documents and ensure relevant materials are uploaded to internal platforms.
• Coordinate employee contract extensions, working with Key Account Managers to confirm requirements and issue the necessary documentation.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.